• Job Description

  Req#: C9216-25-0589?language=en&page=696&sort=publicationDateDesc

  Job summary

  This is an exciting opportunity to join our Site Services team at Tavistock Hospital. The team support a wide range of essential services throughout the hospital, all of which will directly and indirectly affect patient care.

  We are currently looking for Patient Services Assistants to join our team to provide a comprehensive cleaning service to wards and departments on site.

  If you think this sounds like you and you would like to be part of an organisation which values, develops, and engages with their staff, please apply!

  Shift Pattern -

  15hrs per week

  All shifts 7.5hrs flexible between the hours of 06.00 - 20.00

  ***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification***

  Main duties of the job

  The main elements of the role are ensuring the delivery of general environmental cleaning on the wards and Departments including responsibility for the cleaning of all sanitary areas such as toilets, bathrooms, showers and sluice rooms. Daily and weekly cleaning of patient equipment. The provision and service of food and beverages to patients throughout the day

  As a Team, we share and uphold the organisation's values in all that we do:

  Put Patients First

  Take Ownership

  Respect Others

  Be Positive

  Listening, Learning and Improving

  About us

  We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

  PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

  If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100.

  We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

  It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year Per Annum, Pro Rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  216-AJ-A7161884

  Job locations

  Tavistock Hospital

  Spring Hill

  Tavistock

  PL19 8LD

  
  

  Job description

  Job responsibilities

  Job responsibilities

  • The daily cleaning of bays and side rooms, nurses station and other areas on a designated ward area as specified on the allocated daily work schedule.
  • The daily cleaning of departments and public areas as specified on the allocated daily work schedule.
  • To ensure cleaning is carried out in accordance with National Specification for Cleanliness in The NHS (2021), PAS 5748 Cleanliness in Healthcare Facilities or any other such guidance, the Trust Decontamination Guidelines and Procedures, and the agreed cleaning schedule.
  • Monitor and record hot and cold food temperatures before service to patients.
  • Operate the dish washing machine to wash equipment/utensils used in the preparation, regeneration, and serving of food and beverages
  • Move beverage and food trolleys around the ward, which can be in a confined space.
  • Ensure that, at the end of every meal and beverage service, that all cutlery, crockery and condiments are removed from the patient area and correctly stored, disposed of or stacked ready for washing.

  Physical Skills

  • Operate cleaning equipment and carry out daily cleaning.
  • Emptying, cleaning and relining waste bins with appropriate coloured liner. Securing and placing them for disposal to ensure regulations for clinical and non-clinical waste (including compacting) are adhered to.
  • Cleaning of internal glass and mirrors as detailed on the daily work schedule.
  • To vacuum clean all carpeted floor surfaces and to static and damp mop all hard floor surfaces to ensure all areas are free from dust, dirt and grit.
  • To clean sanitary areas including WC's, wash hand basins, baths, showers, sinks and sluices.

  Patient/Client Care

  • To respect the privacy and dignity of patients whilst carrying out duties and to engage with them, their family and visitors in a friendly and professional manner.
  • To show understanding and compassion for patients and their visitors daily.
  • To maintain complete confidentiality regarding patient issues.
  • Where appropriate, undertake such duties as deemed necessary as directed by the Hotel Services Supervisor, Nurse in Charge or Ward Manager in order to assist the ward team in ensuring that patients needs are met.
  • To refer complaints to the Hotel Services Supervisor or Ward Manager.

  Policy/Service Development

  • To have proven knowledge of, adhere to and carry out all COSHH policies and associated standard operating procedures.

  Job description

  Job responsibilities

  Job responsibilities

  • The daily cleaning of bays and side rooms, nurses station and other areas on a designated ward area as specified on the allocated daily work schedule.
  • The daily cleaning of departments and public areas as specified on the allocated daily work schedule.
  • To ensure cleaning is carried out in accordance with National Specification for Cleanliness in The NHS (2021), PAS 5748 Cleanliness in Healthcare Facilities or any other such guidance, the Trust Decontamination Guidelines and Procedures, and the agreed cleaning schedule.
  • Monitor and record hot and cold food temperatures before service to patients.
  • Operate the dish washing machine to wash equipment/utensils used in the preparation, regeneration, and serving of food and beverages
  • Move beverage and food trolleys around the ward, which can be in a confined space.
  • Ensure that, at the end of every meal and beverage service, that all cutlery, crockery and condiments are removed from the patient area and correctly stored, disposed of or stacked ready for washing.

  Physical Skills

  • Operate cleaning equipment and carry out daily cleaning.
  • Emptying, cleaning and relining waste bins with appropriate coloured liner. Securing and placing them for disposal to ensure regulations for clinical and non-clinical waste (including compacting) are adhered to.
  • Cleaning of internal glass and mirrors as detailed on the daily work schedule.
  • To vacuum clean all carpeted floor surfaces and to static and damp mop all hard floor surfaces to ensure all areas are free from dust, dirt and grit.
  • To clean sanitary areas including WC's, wash hand basins, baths, showers, sinks and sluices.

  Patient/Client Care

  • To respect the privacy and dignity of patients whilst carrying out duties and to engage with them, their family and visitors in a friendly and professional manner.
  • To show understanding and compassion for patients and their visitors daily.
  • To maintain complete confidentiality regarding patient issues.
  • Where appropriate, undertake such duties as deemed necessary as directed by the Hotel Services Supervisor, Nurse in Charge or Ward Manager in order to assist the ward team in ensuring that patients needs are met.
  • To refer complaints to the Hotel Services Supervisor or Ward Manager.

  Policy/Service Development

  • To have proven knowledge of, adhere to and carry out all COSHH policies and associated standard operating procedures.

  Person Specification

  Knowledge and Experience

  Essential

  • Demonstrable experience in Customer Care
  • Numerate & Literate

  Desirable

  • Demonstrable experience in Healthcare setting
  • Demonstrable experience in cleaning

  Qualifications

  Essential

  • GCSE's 9-4 (A-E) in Maths & English or equivalent demonstrable experience

  Desirable

  • Basic Health & Safety Awareness

  Person Specification

  Knowledge and Experience

  Essential

  • Demonstrable experience in Customer Care
  • Numerate & Literate

  Desirable

  • Demonstrable experience in Healthcare setting
  • Demonstrable experience in cleaning

  Qualifications

  Essential

  • GCSE's 9-4 (A-E) in Maths & English or equivalent demonstrable experience

  Desirable

  • Basic Health & Safety Awareness

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals Plymouth NHS Trust

  Address

  Tavistock Hospital

  Spring Hill

  Tavistock

  PL19 8LD

  
  

  Employer's website

  https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Plymouth NHS Trust

  Address

  Tavistock Hospital

  Spring Hill

  Tavistock

  PL19 8LD

  
  

  Employer's website

  https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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