Brigham and Women's Hospital
Patient Services Coord. II (EP) REMOTE
This job is now closed
Job Description
- Req#: 3312975
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Emphasis on exceptional customer service and communication skills
- Involvement in a high-volume ambulatory setting
- Chance to work closely with healthcare providers and enhance patient care
What to Expect (Job Responsibilities):
- Serve as a liaison for patients, families, and providers, ensuring superior customer service and timely communication
- Manage complex telephone calls and triage patient needs, resolving issues or escalating as necessary
- Schedule and coordinate patient appointments, including follow-up reminders
- Communicate essential information regarding procedures and pre-requisites to patients
- Maintain confidentiality and privacy in accordance with HIPAA guidelines
What is Required (Qualifications):
- High School Diploma or GED required; Associate’s Degree in Business Administration or Secretarial Certificate Program desirable
- 2-3 years of related work experience in a hospital setting or medical environment preferred
- Excellent interpersonal, oral, and written communication skills
- Strong computer skills, including proficiency with hospital systems and Microsoft Office products
- Ability to handle sensitive/confidential information and demonstrate empathy towards patients
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within a healthcare setting
- Familiarity with patient financial services and international resources
- Previous experience in training or orienting new staff
- Strong organizational and time management skills
#HealthcareServices #PatientCare #CustomerService #CareerOpportunity #HIPAACompliance
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Brigham and Women's Hospital is the second largest teaching hospital of Harvard Medical School and the largest hospital in the Longwood Medical Area in Boston, Massachusetts.
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