Overview

Be part of the New Order in Post-Acute Care. CareCentrix is committed to making the home the center of patient care.

As Care Coordinator you will be responsible for tracking and monitoring turnaround times to assure service requirements are met. You will participate in the collection and documentation required to manage patient cases of care from beginning to end.

Hiring for multiple positions! Location – 100% RemoteStart Date – Monday, February 5th 2024

Hourly Rate - $18.00/hr

Training & Nesting Period – 4 - 6 WeeksTraining & Nesting Hours – Monday - Friday 9:00a - 5:30p EST

Available Shift After Training & Nesting: Monday - Friday 9:30am-6:00pm EST

Responsibilities

In this Job, you will:

• Provide focused resolution, support, and information to patients.
• Manage cases and requests for services in a timely and accurate manner.
• Collect, verify, and confirm non-clinical information and escalate issues as needed.
• Negotiate with providers as needed working within the URAC guidelines.

This is the job for you if:

• You enjoy working in a fast-paced and high-volume call center environment.
• You are accurate with strong attention to detail.
• You have empathy and the patience to deal with difficult callers or complex requests.
• You have the ability to communicate professionally.
• You want to help guide patients to select the right site of care and length of stay.

Qualifications

You should get in touch if:

• You have a high school diploma or the equivalent.
• You have a minimum of 1 year of customer service experience in a call center environment.
• You have a minimum of 1 year healthcare or medical services experience.
• Comfortable in a computer-based environment with the ability to navigate dual monitors and multiple applications.
• Great empathy and problem-solving skills

What we offer:

• Starting Pay for external hires is $18.00 / hour + Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement
• PayActiv - access earned income in between pay checks
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix maintains a drug-free workplace

#IDCC

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.