The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.

Essential Functions:

• Appointment scheduling and answering incoming calls from healthcare providers and patients.

• Ensures that all calls are handled in a timely , courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.

• Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.

• Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Skills and Abilities:

• Ability to learn proprietary software applications.

• Knowledge of medical terminology preferred .

• Skill in telephone procedure.

Qualifications:

• High school graduate, GED, or equivalent experience

• Associate or bache lor's degree preferred.

• One year s’ experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.

• Prior, direct experience in fast-paced customer service setting required .

• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.

• Prior experience with Centricity, Touchworks , Cisco Call Manager, Cisco IP phone system, and EMR preferred.