• Job Description

  Req#: PATIE001199

  Come work where passion, quality, vision, professionalism, and synergy are valued! BayCare Clinic's mission is to provide measurably superior specialty medical services to our patients.

  BayCare Clinic General and Vascular Surgery is looking for a Patient Service Coordinator to join our team in Green Bay, WI. We’re looking for a compassionate, thoughtful candidate who wants to contribute to a positive experience for all our patients. The typical hours for this role are Monday-Friday from 8:00am - 4:30pm. No Holidays! No Weekends!

  The Clinic:

  BayCare Clinic is a successful, dynamic group comprised of 20+ specialties. We are a physician-owned entity with joint ownership in Aurora BayCare Medical Center, a 167-bed hospital located in Green Bay, WI, offering us a built-in referral base. Each of our specialty practices have clinical autonomy and are financially sound.

  BayCare Clinic offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays.

  The Practice:

  The General & Vascular Surgery department is a rapidly growing practice including Bariatric, Medical Weight Loss and Breast Health specialty services. Our newly renovated practice site is conveniently located within Aurora BayCare Medical Center, proving exceptional patient care to the greater Green Bay area.

  The Team:

  The unique skills and talents of each member of our team contributes to our synergy and our overall goal of providing our patients with excellent care. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment.

  Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek out feedback and ideas, and we invite participation on a variety of projects.

  The Job:

  • Ensures the front desk area runs smoothly.
  • Greets and checks patients in & out.
  • Schedules patient appointments.
  • Coordinates scheduling of incoming patient referrals.
  • Serves as resource to staff regarding patient scheduling issues.
  • Performs general office duties.
  • Monitors inventory of various supplies.
  • Assists patients in filling out patient forms.
  • Performs pre-verification duties.
  • Answers phones, takes messages, and routes phone calls when necessary.
  • Collects co-payments from patients.
  • Assists in coordinating physician schedules.
  • Is a subject matter expert (and “go-to” person) for all processes, work rules, and duties within the reception area.
  • Trains newly hired team members on department specific processes, work rules, and duties once the team member has undergone initial “new hire” training.
  • Functions as liaison with BayCare Clinic and ABMC billing departments.
  • Respects and maintains confidentiality.
  • Works in a safe, compliant and ethical manner at all times.

  The Requirements:

  • A minimum of a high school education or equivalent.
  • Medical office experience preferred.
  • Post high school coursework in Medical Terminology and/or Office Assistant is appropriate.
  • Must have a working knowledge of medical terms and health insurance.
  • Must possess strong desktop computer skills.
  • Experience with electronic medical record (EMR) systems is preferred.
  • Prior experience in a medical office setting is preferred.

• About the company

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