Ebenezer
Patient Services Coordinator
This job is now closed
Job Description
- Req#: 150882
- FTE: 1.0, authorized for 80 hours per pay period.
- Schedule: Monday/Tuesday/Friday: 9:30-6:00 pm and Wednesday/Thursday: 7:00am-3:30pm.
- Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, and more!
- FTE: 1.0, authorized for 80 hours per pay period.
- Schedule: Monday/Tuesday/Friday: 9:30-6:00 pm and Wednesday/Thursday: 7:00am-3:30pm.
- Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, and more!
Job OverviewWe are seeking a patient services coordinator (PSC) to join our rehab team at M Health Fairview Highland Park Clinic in St. Paul!The PSC will perform a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. This position will also greet and check-in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.
As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.
Complete scheduling functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources
Scans pertinent documents into the patient record
Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
Complete clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develop and implement office/department procedures to maintain systems and records
Order supplies and monitors par levels for the department
Locates and orders repairs and service requests
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Checking in patients
Facilitate all vital paperwork
Acquire all necessary patient consent and delivers privacy and bill of rights information
Capture patient demographic
Acquire necessary signatures
Ensuring waiting room and front desk appearance is professional and clean
Demonstrate ability to provide care or service adjusting approach to reflect developmental level and cultural differences of population served
Partner with patient care giver in care/decision making
Communicate in a respective manner
Ensure a safe, secure environment
Individualizes plan of care to meet patient needs
Modifies clinical interventions based on population served
Provides patient education based on as assessment of learning needs of patient/care giver
Preferred
Vocational/Technical training and/or Associate's degree
1+ year experience as a scheduler/administrative assistant in a healthcare setting
Benefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation DisclaimerAn individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status$20.42-$28.82 Hourly
We are seeking a patient services coordinator (PSC) to join our rehab team at M Health Fairview Highland Park Clinic in St. Paul!The PSC will perform a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. This position will also greet and check-in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.
As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.
Complete scheduling functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources
Scans pertinent documents into the patient record
Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
Complete clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develop and implement office/department procedures to maintain systems and records
Order supplies and monitors par levels for the department
Locates and orders repairs and service requests
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Checking in patients
Facilitate all vital paperwork
Acquire all necessary patient consent and delivers privacy and bill of rights information
Capture patient demographic
Acquire necessary signatures
Ensuring waiting room and front desk appearance is professional and clean
Demonstrate ability to provide care or service adjusting approach to reflect developmental level and cultural differences of population served
Partner with patient care giver in care/decision making
Communicate in a respective manner
Ensure a safe, secure environment
Individualizes plan of care to meet patient needs
Modifies clinical interventions based on population served
Provides patient education based on as assessment of learning needs of patient/care giver
Preferred
Vocational/Technical training and/or Associate's degree
1+ year experience as a scheduler/administrative assistant in a healthcare setting
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