• Job Description

  Req#: A0127-25-0003?language=en&page=1177&sort=publicationDateDesc

  Job summary

  If you are looking for a varied role, this could be for you . You would be working on the front line with patients and also working closely with the management team in behind the scenes operations.

  If the thought of developing new processes excites you , we want to hear from you.

  We are located in a purpose built GP Practice and work within the Harthill Primary Care Network.

  Main duties of the job

  Working closely with the practice management team, you will share responsibility to maintain and improve an excellent level of management provided to the Practice and its Partners by helping to coordinate and deliver the surgerys day to day patient services.

  The role carries responsibility for the supervision and management of the Reception Team and is an important part of the surgerys Leadership Team.

  Supporting our non-clinical team in delivering responsive, compassionate, and effective patient care, you will rapidly resolve any operational issues whilst coaching and mentoring to develop a high-caliber team. You will assist the design and implementation of new systems and working practices, with a remit spanning all our patient services

  You must maintain an up to date working knowledge of health and safety and infection control, statutory and best practice guidelines, and ensure implementation across the Surgery

  Identify any risks or hazards involved in work activities and ensure any issues are resolved

  About us

  Willerby & Swanland Surgery is a traditional GP partnership practice working out of its purpose built surgery in Anlaby.

  We have 6 GPs , 1 Advanced Nurse Practitioner , 3 Practice Nurses , a team of 2 phlebotomists and a fully supportive admin team .

  We are a training practice helping the next generation of GP's

  We are proud of who we are and always try to offer an outstanding service to our patients

  Date posted

  16 January 2025

  Pay scheme

  Other

  Salary

  £14 to £15 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0127-25-0003

  Job locations

  Lowfield Road

  Anlaby

  Hull

  HU10 7JR

  
  

  Job description

  Job responsibilities

  Main duties:

  You must be passionate about building a strong team to always deliver a high quality of service. You will need excellent interpersonal and communication skills, ability to quickly build rapport and trust with people from a range of different backgrounds as well as demonstrate high levels of emotional intelligence. As an advocate for patients within the organisation, you will need to champion access and communications, ensuing patient experience is at the heart of the work of the team.

  Co-ordinating our customer-facing and behind the scenes operations, you will ensure patients enjoy a great experience every day.

  Working closely with the practice management team, you will share responsibility to maintain and improve and excellent level of management provided to the Practice and its Partners by helping to coordinate and deliver the surgerys day to day patient services.

  You will have delegated responsibility for the management of identified personnel, resources and projects, and will ensure those resources are managed efficiently and effectively, adjusting plans and moving resources as and when necessary.

  You would lead and be part of the team receiving patient enquires via email ,engage consult , phone and in person where it is expected that they would be helped in a courteous manner. Some conversations may be of a delicate nature and so you will need to ensure you and your team maintain confidentiality at all times as well as being empathetic.

  As you would at times be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe.

  You and your team would be accurately keeping records and completing clerical duties such as filing and photocopying. Your team will also be processing repeat prescriptions where necessary.

  You will be part of the practice management team. As well as patients, you will be contributing regularly to the wider team, not only in staff meetings but also in supporting the management team in public relations, being the practice representative at patient participation group meetings . You will be responsible for dealing with concerns and complaints under supervision from the Executive Practice Manager or operations lead where necessary

  You will be able to manage your own workload, being an efficient supervisor and organiser. In line with this, you will ensure oversight of your teams data input, ensuring all information is accurate on the EMIS systems.

  You will be accountable to the managing partners by reporting to and working with the Executive Practice Manager.

  This role also ensures health and safety guidelines are adhered to and that building maintenance and building issues are supported.

  Willerby & Swanland Surgery is passionate about our patients and our team. We will work with you to help you grow in your role and take your career in the direction you want to go. Well help you be the best you can be.

  The role will work closely with the Operations/IT Lead to support practice IT systems and equipment to ensure the smooth running of the clinical processes and delivery of excellent service to our patients, including maintenance of high standards of tidiness and cleanliness.

  Undertake all other duties identified as considered commensurate with your role as it develops or evolves with time.

  Job description

  Job responsibilities

  Main duties:

  You must be passionate about building a strong team to always deliver a high quality of service. You will need excellent interpersonal and communication skills, ability to quickly build rapport and trust with people from a range of different backgrounds as well as demonstrate high levels of emotional intelligence. As an advocate for patients within the organisation, you will need to champion access and communications, ensuing patient experience is at the heart of the work of the team.

  Co-ordinating our customer-facing and behind the scenes operations, you will ensure patients enjoy a great experience every day.

  Working closely with the practice management team, you will share responsibility to maintain and improve and excellent level of management provided to the Practice and its Partners by helping to coordinate and deliver the surgerys day to day patient services.

  You will have delegated responsibility for the management of identified personnel, resources and projects, and will ensure those resources are managed efficiently and effectively, adjusting plans and moving resources as and when necessary.

  You would lead and be part of the team receiving patient enquires via email ,engage consult , phone and in person where it is expected that they would be helped in a courteous manner. Some conversations may be of a delicate nature and so you will need to ensure you and your team maintain confidentiality at all times as well as being empathetic.

  As you would at times be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe.

  You and your team would be accurately keeping records and completing clerical duties such as filing and photocopying. Your team will also be processing repeat prescriptions where necessary.

  You will be part of the practice management team. As well as patients, you will be contributing regularly to the wider team, not only in staff meetings but also in supporting the management team in public relations, being the practice representative at patient participation group meetings . You will be responsible for dealing with concerns and complaints under supervision from the Executive Practice Manager or operations lead where necessary

  You will be able to manage your own workload, being an efficient supervisor and organiser. In line with this, you will ensure oversight of your teams data input, ensuring all information is accurate on the EMIS systems.

  You will be accountable to the managing partners by reporting to and working with the Executive Practice Manager.

  This role also ensures health and safety guidelines are adhered to and that building maintenance and building issues are supported.

  Willerby & Swanland Surgery is passionate about our patients and our team. We will work with you to help you grow in your role and take your career in the direction you want to go. Well help you be the best you can be.

  The role will work closely with the Operations/IT Lead to support practice IT systems and equipment to ensure the smooth running of the clinical processes and delivery of excellent service to our patients, including maintenance of high standards of tidiness and cleanliness.

  Undertake all other duties identified as considered commensurate with your role as it develops or evolves with time.

  Person Specification

  Qualities and Attributes

  Essential

  • Flexible approach to undertaking a wide variety of tasks
  • Flexible with regard to working hours
  • Interested in and an aptitude for learning new skills and taking on new challenges
  • Comfortable working to agreed objectives
  • Ability to make decisions within defined procedures/legislation
  • Understanding, acceptance and adherence to the need for strict confidentiality
  • Able to work under pressure
  • Able to lead a team and engender team spirit
  • Previous experience of working directly with members of the public
  • Experience of managing a team. preferably within a Primary care Setting
  • Experience of complex administration and record keeping in a busy environment

  Desirable

  • Experience of using EMIS clinical system within a Primary Care setting

  Person Specification

  Qualities and Attributes

  Essential

  • Flexible approach to undertaking a wide variety of tasks
  • Flexible with regard to working hours
  • Interested in and an aptitude for learning new skills and taking on new challenges
  • Comfortable working to agreed objectives
  • Ability to make decisions within defined procedures/legislation
  • Understanding, acceptance and adherence to the need for strict confidentiality
  • Able to work under pressure
  • Able to lead a team and engender team spirit
  • Previous experience of working directly with members of the public
  • Experience of managing a team. preferably within a Primary care Setting
  • Experience of complex administration and record keeping in a busy environment

  Desirable

  • Experience of using EMIS clinical system within a Primary Care setting

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Willerby & Swanland Surgery

  Address

  Lowfield Road

  Anlaby

  Hull

  HU10 7JR

  
  

  Employer's website

  https://www.willerbysurgery.com/ (Opens in a new tab)

  Employer details

  Employer name

  Willerby & Swanland Surgery

  Address

  Lowfield Road

  Anlaby

  Hull

  HU10 7JR

  
  

  Employer's website

  https://www.willerbysurgery.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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