• Job Description

  Req#: R0001952

  Job Posting Closing Date: Open until Filled

  Where do you belong?

  Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

  USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.

  Job Description

  Provide clear responses to patients who have concerns about their billing with USACS. Uses training and knowledge to identify and resolve billing and insurance issues. Collect payments and offer payments options per outlined policies. A flexible communicator and good listener who can multitask to solve problems.

  Location: Remote

  ESSENTIAL JOB FUNCTIONS:

  • Manage inbound calls from patients, patient representatives, attorneys, and insurance companies.
  • Identify caller’s needs and resolve inquiries promptly and accurately.
  • Research and document billing concerns using documented standard work, standard operation procedures, various matrices, and other resources available.
  • Use the escalation process appropriately to support requests needed.
  • Effectively communicate information related to USACS billing policies and procedures as it applies to the patient’s account.
  • Helps to identify trends and takes action to help prevent negative impact on the patient or USACS.
  • Maintains patient and clinician confidentiality and professionalism, always following departmental and HIPAA guidelines.
  • Adheres to USACS Code of Conduct, House Rules, Missions, and Values
  • Performs various duties such as researching accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.
  • Adhere to the department work schedule and attendance policy to ensure adequate coverage of call center hours.

  KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to provide Customer Service to patients, hospital staff, co-workers, etc.
  • Strong phone skills and active listening, emphasizing communication with patients/customers, co-workers, and management.
  • Adapt/respond to different types of callers while maintaining professionalism, composure, and empathy.
  • Knowledge of and skill navigating in a Windows environment; Excel, Word, and Outlook
  • Knowledge of medical insurance and its terminology
  • General knowledge of basic ICD-10 and CPT coding is helpful.
  • Excellent communication skills
  • Ability to perform basic mathematical calculations such as adding, subtracting, multiplying, and dividing.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to take the initiative and work independently and within a team.
  • Ability to recognize trends and pay close attention to detail – problem-solving and problem analysis.
  • Must be able to work in a fast-paced, ever-changing environment.
  • Displays an eagerness and capacity to learn when faced with new situations and problems.
  • Ability to accept and apply constructive feedback.
  • Must be comfortable asking for patient payments and settling account balances.

  EDUCATION AND EXPERIENCE:

  • High school diploma or equivalent.
  • Call Center, customer service, medical insurance, or billing experience is helpful.

  PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift to 15 pounds.
  • Required to have close visual acuity to perform job.

  Hourly Rate: $12.91 - $23.88

  Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.

  US Acute Care Solutions current and potential employees enjoy best in class benefit programs with a wide array of options. To learn more, please visit the following link: https://www.usacs.com/benefits-guide-2024

  Click the red apply button to submit an application and resume. If you are an USACS employee, please apply via the Jobs Hub in the Workday system.

• About the company

  Founded by emergency medicine physician groups in Colorado, Florida, Maryland, Ohio, and Texas, USACS is the national leader in physician-owned integrated acute care, including emergency medicine, hospitalist, critical care, and observation services. USACS provides high-quality care to approximately 7 million patients annually at more than 300 programs and is aligned with leading hospital systems across the country.

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