Apria Healthcare
Patient Services Specialist After Hours
This job is now closed
Job Description
- Req#: 21793
Employer Overview:
Join our team at employer and make a meaningful impact on the lives of our patients. We are a leading healthcare services company dedicated to improving the quality of life for our patients. With a focus on home respiratory services and select medical equipment, we help our patients sleep better, breathe better, heal faster, and thrive longer. As a compassionate and empathetic employer, we are seeking individuals who share our commitment to providing exceptional care and support to our patients.
Job Summary:
The Patient Services Specialist – After Hours will provide outstanding customer service and product information to patients and providers. This position plays a crucial role in ensuring our patients feel heard, understood, valued, and connected with employer. Key responsibilities include:
- Evangelize our customers and turn disgruntled patients into loyal fans.
- Support Field teams, Operations, and Sales by providing timely feedback for exceptional patient experiences.
- Proactively identify and address common complaints to improve the patient experience.
- Champion the employee experience and drive our unique company culture.
- Support the development and implementation of employee programs that engage employees and foster a positive culture.
Essential Duties and Responsibilities:
- Act on behalf of the local branch offices after hours to handle urgent calls, troubleshoot equipment issues, and assist with new patient set ups.
- Develop strong business relationships with field leadership through collaboration and communication.
- Provide necessary support by routing and dispatching local technicians or respiratory therapists as needed.
- Demonstrate problem-solving skills by identifying trends and recommending preventative measures.
- Perform other duties as required.
Additional Information:
- This position requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, and close vision.
- Occasionally lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder is required.
- May involve lifting equipment up to 50 lbs.
- Reasonable accommodations will be provided for qualified individuals with disabilities.
- Comprehensive benefits package offered, including competitive salary, medical, dental, and vision healthcare, 401K savings plan, and more.
- employer is an equal opportunity employer and provides equal access to employment opportunities for all individuals.About the company
Apria Healthcare is one of the nation’s leading providers of home respiratory services and certain medical equipment.
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