Employer Overview:

Join our team at employer and make a meaningful impact on the lives of our patients. We are a leading healthcare services company dedicated to improving the quality of life for our patients. With a focus on home respiratory services and select medical equipment, we help our patients sleep better, breathe better, heal faster, and thrive longer. As a compassionate and empathetic employer, we are seeking individuals who share our commitment to providing exceptional care and support to our patients.

Job Summary:

The Patient Services Specialist – After Hours will provide outstanding customer service and product information to patients and providers. This position plays a crucial role in ensuring our patients feel heard, understood, valued, and connected with employer. Key responsibilities include:

- Evangelize our customers and turn disgruntled patients into loyal fans.
- Support Field teams, Operations, and Sales by providing timely feedback for exceptional patient experiences.
- Proactively identify and address common complaints to improve the patient experience.
- Champion the employee experience and drive our unique company culture.
- Support the development and implementation of employee programs that engage employees and foster a positive culture.

Essential Duties and Responsibilities:

- Act on behalf of the local branch offices after hours to handle urgent calls, troubleshoot equipment issues, and assist with new patient set ups.
- Develop strong business relationships with field leadership through collaboration and communication.
- Provide necessary support by routing and dispatching local technicians or respiratory therapists as needed.
- Demonstrate problem-solving skills by identifying trends and recommending preventative measures.
- Perform other duties as required.

Additional Information:

- This position requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, and close vision.
- Occasionally lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder is required.
- May involve lifting equipment up to 50 lbs.
- Reasonable accommodations will be provided for qualified individuals with disabilities.
- Comprehensive benefits package offered, including competitive salary, medical, dental, and vision healthcare, 401K savings plan, and more.
- employer is an equal opportunity employer and provides equal access to employment opportunities for all individuals.