• Job Description

  Req#: 805614214

  Job Duties:

  • Greet and welcome patients and visitors in a friendly and professional manner.
  • Respond to patient and caregivers' inquiries compassionately and respectfully.
  • Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
  • Collect co-pays, process payments, and verify insurance information for billing purposes.
  • Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
  • Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
  • Answer phone calls and relay messages.
  • Assist with administrative tasks including filing, faxing, and scanning documents
  • Other duties as assigned.

  Education and Experience:

  • High school diploma or equivalent required.
  • 2+ years related experience preferred.
  • Prior healthcare experience preferred.

  Knowledge, Skills, and Abilities:

  • Excellent customer services skills with the ability to be empathetic to patient needs.
  • Ability to show genuine concern and understanding towards patient circumstances.
  • Strong communication skills, with ability to listen actively, while entering and verifying data.
  • Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
  • Attention to detail, time management and organizational skills required.
  • Maintain composure under pressure when dealing with challenging patient situations calmly.
  • Ability to solve problems, multitask and work in a fast-paced environment.
  • Dependability, reliability and teamwork are key success factors.
  • Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.
  • Knowledge of HIPAA regulations and patient confidentiality standards preferred.
  • Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.

  Physical Requirements: This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.

• About the company

  The nation’s largest physician-owned outpatient radiology and imaging practice. SimonMed offers same-day appointments, convenient locations, affordable pricing, and the most advanced technology. 98% patient satisfaction. MRIs, CT Scans, 3D Mammography,...

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