• Job Description

  Req#: A3172-24-0030?language=en&page=200&sort=publicationDateDesc

  Job summary

  Haxby Group is offering an excellent opportunity for a reliable and flexible individual to join our Patient Services Team in York as a Team Leader.

  You will be a team player, willing to learn and looking for a fresh and rewarding challenge. You will receive ongoing personal development and training opportunities in our high achieving and supportive environment.

  For more information about Haxby Group and this opportunity, please visit our website and social media links.

  Main duties of the job

  You will work under the indirect supervision of the Local Medical Director and undertake tasks and duties delegated by General Management following policy and procedures. You will support General Management in the provision of patient care at all practice sites or establishments. You will manage the patient service team and tasks ensuring to provide a caring, quality service to patients in all aspects of their relationship with the practice.

  You must work at all times within your own competence and use your own judgement, knowledge and common sense in your day to day activities.

  About us

  We are a leading primary care organisation that delivers high quality care from GP practices in York, Hull and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.

  Selection for Interview process

  If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the Two Tick disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process.

  Date posted

  23 December 2024

  Pay scheme

  Other

  Salary

  £12.71 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3172-24-0030

  Job locations

  Haxby & Wigginton Health Centre

  2 The Village

  York

  YO32 2LL

  
  

  Gale Farm Surgery

  Front Street

  Acomb

  York

  YO24 3BU

  
  

  Haxby Group Practice

  1 North Lane

  Huntington

  York

  YO32 9RU

  
  

  New Earswick Surgery

  White Rose Avenue

  New Earswick

  York

  YO32 4AG

  
  

  The Old Forge Surgery

  The Green

  Upper Poppleton

  York

  YO26 6EQ

  
  

  Job description

  Job responsibilities

  Duties and Responsibilities:

  The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

  • Responsible for opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
  • Maintain and monitor the Practice appointments system, identifying areas of concern when required.
  • Oversee the processing of personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
  • Answer internal and external telephone calls when required.
  • Oversee the processing and distribution of incoming (and outgoing) mail.
  • Ensure messages and information is passed on appropriately and accurately.
  • Assist with filing and retrieving paperwork when necessary.
  • Manage the processing of repeat prescriptions in accordance with Practice guidelines.
  • Responsible for routine site maintenance and Health and Safety.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Ensure staff are following in house guidelines when dealing with samples.
  • Proactively provide leadership and assistance to Practice and Trust staff as required.
  • Oversee the ordering, re-ordering and monitoring of stationery and other supplies.
  • Ensure staff are following appropriate guidelines when dealing with clinical waste.
  • Ensure the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
  • Maintain hygiene control measures.
  • Manage and assist with front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.
  • Recognise and work within own competence and in accordance with your job description.
  • Undertake additional tasks as required within your general role as Patient Service Team Leader.

  Management duties and responsibilities:

  • Deputise for and support the General Management as required.
  • Manage Health & Safety and educate staff.
  • Participate in meetings as required.
  • Monitor staff timetables to ensure adequate cover.
  • Provide managerial supervision, support and professional leadership.
  • Have a full understanding of the clinical appointment system.
  • Oversee Information and Management Technology within your scope.
  • Oversee maintenance of site and equipment taking remedial action to resolve any problems.
  • Undertake annual staff appraisals and personal development plans for your team.
  • Apply policies, standards and guidance.
  • Participate in the recruitment and selection and induction process.
  • Monitor staff records in line with protocol.
  • Liaise with the management team regards staffing and organisation of work.

  Job description

  Job responsibilities

  Duties and Responsibilities:

  The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

  • Responsible for opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
  • Maintain and monitor the Practice appointments system, identifying areas of concern when required.
  • Oversee the processing of personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
  • Answer internal and external telephone calls when required.
  • Oversee the processing and distribution of incoming (and outgoing) mail.
  • Ensure messages and information is passed on appropriately and accurately.
  • Assist with filing and retrieving paperwork when necessary.
  • Manage the processing of repeat prescriptions in accordance with Practice guidelines.
  • Responsible for routine site maintenance and Health and Safety.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Ensure staff are following in house guidelines when dealing with samples.
  • Proactively provide leadership and assistance to Practice and Trust staff as required.
  • Oversee the ordering, re-ordering and monitoring of stationery and other supplies.
  • Ensure staff are following appropriate guidelines when dealing with clinical waste.
  • Ensure the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
  • Maintain hygiene control measures.
  • Manage and assist with front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.
  • Recognise and work within own competence and in accordance with your job description.
  • Undertake additional tasks as required within your general role as Patient Service Team Leader.

  Management duties and responsibilities:

  • Deputise for and support the General Management as required.
  • Manage Health & Safety and educate staff.
  • Participate in meetings as required.
  • Monitor staff timetables to ensure adequate cover.
  • Provide managerial supervision, support and professional leadership.
  • Have a full understanding of the clinical appointment system.
  • Oversee Information and Management Technology within your scope.
  • Oversee maintenance of site and equipment taking remedial action to resolve any problems.
  • Undertake annual staff appraisals and personal development plans for your team.
  • Apply policies, standards and guidance.
  • Participate in the recruitment and selection and induction process.
  • Monitor staff records in line with protocol.
  • Liaise with the management team regards staffing and organisation of work.

  Person Specification

  Competencies/Qualities/Attributes

  Essential

  • An interest in primary care.
  • Good communication (written and verbal).
  • Work well under pressure.
  • Able to work as a team member.
  • Able to work unsupervised.
  • Able to use own initiative.
  • Be self motivated.
  • Able to listen and empathise.
  • Hard working and willing.
  • Flexible and adaptable, able to work according to changing need.
  • Enthusiastic
  • Commitment to personal development

  Physical Requirements

  Essential

  • Able to undertake the requirements of the post.
  • Car driver/clean licence.

  Desirable

  • Reliable.
  • Flexible.
  • Excellent attendance record.

  Knowledge/Qualifications/Skills

  Essential

  • Experience in supervising the work of other staff.
  • Excellent customer service skills.
  • Good administrative and organisational skills.
  • Ability to meet targets and deadlines.
  • Ability to work to high standards of accuracy.
  • Computer literate with knowledge of Excel and Word.
  • Good keyboard skills.
  • Excellent telephony skills.
  • Understand and observe strict confidentiality.

  Desirable

  • Customer service qualification.
  • Team leading or management qualification.
  • Staff planning and rota management.
  • Knowledge of SystmOne software.
  • Skilled in office machinery use. Experience in working with the general public.

  Other

  Essential

  • Able to work at the desired times.
  • Flexibility of hours for cover.
  • Good sickness record.

  Person Specification

  Competencies/Qualities/Attributes

  Essential

  • An interest in primary care.
  • Good communication (written and verbal).
  • Work well under pressure.
  • Able to work as a team member.
  • Able to work unsupervised.
  • Able to use own initiative.
  • Be self motivated.
  • Able to listen and empathise.
  • Hard working and willing.
  • Flexible and adaptable, able to work according to changing need.
  • Enthusiastic
  • Commitment to personal development

  Physical Requirements

  Essential

  • Able to undertake the requirements of the post.
  • Car driver/clean licence.

  Desirable

  • Reliable.
  • Flexible.
  • Excellent attendance record.

  Knowledge/Qualifications/Skills

  Essential

  • Experience in supervising the work of other staff.
  • Excellent customer service skills.
  • Good administrative and organisational skills.
  • Ability to meet targets and deadlines.
  • Ability to work to high standards of accuracy.
  • Computer literate with knowledge of Excel and Word.
  • Good keyboard skills.
  • Excellent telephony skills.
  • Understand and observe strict confidentiality.

  Desirable

  • Customer service qualification.
  • Team leading or management qualification.
  • Staff planning and rota management.
  • Knowledge of SystmOne software.
  • Skilled in office machinery use. Experience in working with the general public.

  Other

  Essential

  • Able to work at the desired times.
  • Flexibility of hours for cover.
  • Good sickness record.

  Employer details

  Employer name

  Haxby Group

  Address

  Haxby & Wigginton Health Centre

  2 The Village

  York

  YO32 2LL

  
  

  Employer's website

  https://www.haxbygroup.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Haxby Group

  Address

  Haxby & Wigginton Health Centre

  2 The Village

  York

  YO32 2LL

  
  

  Employer's website

  https://www.haxbygroup.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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