• Job Description

  Req#: A3095-25-0000?language=en&page=681&sort=publicationDateDesc

  Job summary

  We are currently seeking a reliable, resilient, hard-working and organised Part-Time employee to join our Patient services team .This is a fantastic opportunity for someone who enjoys working in a healthcare setting and is looking to make a positive difference in the local community.

  Main duties of the job

  • Ensuring patient queries are dealt with efficiently and effectively whether by online, phone or in person
  • Ensuring calls are answered promptly and in line with practice protocols
  • Ensuring all requests for appointments both routine and emergency are signposted correctly
  • To process repeat prescription requests
  • To advise patients re lab results as directed
  • Provide annual leave and sickness cover where required

  About us

  We are a practice of 7500 patients situated in the Boughton Heath area of Chester. We have a clinical team of GPs, ANPs and Practice Nurses delivering high quality health care. The practice is one of four in the Chester East Primary Care Network (PCN). We work closely with our PCN colleagues and are further developing our workforce as a group. The PCN has recently employed a team of Care coordinators, clinical pharmacists, and a Pharmacy Technician. We also have Mental Health and Social Prescribing Link workers.

  Details

  Date posted

  23 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A3095-25-0000

  Job locations

  Heath Lane

  Chester

  CH3 5UJ

  
  

  Job description

  Job responsibilities

  • Greeting patients and visitors in a professional and welcoming manner
  • Answering phone calls and handling patient inquiries efficiently
  • Booking and managing patient appointments using the practices electronic system
  • Completing daily patient tasks
  • Filing of results
  • Processing repeat prescriptions and dealing with medication queries
  • Maintaining patient records and ensuring accurate data entry
  • Assisting in the smooth running of the practice by supporting clinical and non-clinical staff
  • Liaising with medical staff and external services as required
  • Always adhering to confidentiality and data protection policies

  Job description

  Job responsibilities

  • Greeting patients and visitors in a professional and welcoming manner
  • Answering phone calls and handling patient inquiries efficiently
  • Booking and managing patient appointments using the practices electronic system
  • Completing daily patient tasks
  • Filing of results
  • Processing repeat prescriptions and dealing with medication queries
  • Maintaining patient records and ensuring accurate data entry
  • Assisting in the smooth running of the practice by supporting clinical and non-clinical staff
  • Liaising with medical staff and external services as required
  • Always adhering to confidentiality and data protection policies

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths

  Skills

  Essential

  • Good communication skills
  • Reliable and responsible.
  • Works well within a Team.
  • Ability to support colleagues
  • Ability to work in a fast and challenging environment.

  Desirable

  • Basic IT skills, including Microsoft package, Excel and Word
  • Knowledge of NHS and working procedures

  Experience

  Desirable

  • Experience of working with a Reception Team preferably within Primary Care
  • Primary Care Experience.
  • Working knowledge of EMIS, AccuRx and Docman

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths

  Skills

  Essential

  • Good communication skills
  • Reliable and responsible.
  • Works well within a Team.
  • Ability to support colleagues
  • Ability to work in a fast and challenging environment.

  Desirable

  • Basic IT skills, including Microsoft package, Excel and Word
  • Knowledge of NHS and working procedures

  Experience

  Desirable

  • Experience of working with a Reception Team preferably within Primary Care
  • Primary Care Experience.
  • Working knowledge of EMIS, AccuRx and Docman

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Heath Lane Medical Centre

  Address

  Heath Lane

  Chester

  CH3 5UJ

  
  

  Employer's website

  https://www.heathlanemedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Heath Lane Medical Centre

  Address

  Heath Lane

  Chester

  CH3 5UJ

  
  

  Employer's website

  https://www.heathlanemedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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