Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule, including evenings and weekends
- Supportive and collaborative work environment that values compassion and integrity
- Chance to make a positive impact on patient experiences and outcomes
- Engage in continuous improvement and professional development through educational programs

What to Expect (Job Responsibilities):
- Handle inbound patient calls, providing effective information and solutions regarding products and services
- Maintain accurate data entry of patient demographics and validation of insurance coverage
- Assess patient needs and provide timely, thorough responses to inquiries
- Document all patient interactions and maintain compliance with regulatory standards
- Coordinate delivery and setup of medical equipment and supplies, ensuring timely arrangements

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- Minimum of two years in a related administrative/customer service role or high-volume inbound call center, preferably in healthcare or medical office
- Six months of experience working with healthcare insurance
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Strong organizational skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Associate's Degree in medical office management or a related field
- Experience with insurance authorization and/or precertification
- Knowledge of home health, durable medical equipment (DME), and enteral nutrition products
- Previous call center experience
- Strong written and verbal communication skills

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