Aveanna Healthcare
Patient Support Representative (REMOTE)
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Job Description
- Req#: 51696711
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule, including evenings and weekends
- Supportive and collaborative work environment focused on patient care
- Emphasis on continuous improvement through educational programs
- Chance to make a positive impact on patient satisfaction and experience
What to Expect (Job Responsibilities):
- Handle inbound patient calls, providing effective information and solutions regarding products or services
- Enter demographics and pertinent information into the digital system, ensuring accuracy
- Verify insurance coverage and discuss patient responsibilities for billing
- Serve as the primary point of contact for patients, communicating about backorders and service disruptions
- Maintain accurate medical documentation in accordance with regulatory standards
What is Required (Qualifications):
- Minimum educational requirement: High school diploma or GED
- Minimum of two years of experience in a related administrative/customer service role or high-volume inbound call center
- Six months of experience working with healthcare insurance
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Strong organizational skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Associate's Degree in medical office management or a related field
- Experience with insurance authorization and/or precertification
- Knowledge of home health, DME, and enteral nutrition products
- Previous call center experience in a healthcare setting
#HealthcareServices #PatientSupport #RemoteWork #CareerGrowth #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Aveanna Healthcare - providing home health services to adults, children and their families.
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