• Job Description

  Req#: M0038-24-1145?language=en&page=571&sort=publicationDateDesc

  Job summary

  Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on apart-time basis. This role will be covering shifts anytime between 8am - 6:30pm, split by morning and afternoon sessions for a total of 26.5 hours per week.

  Full training will be provided to the post-holder and you will be assigned a main base however the position will be multi-site working and it will be essential that the post-holder can cover all locations.

  Main duties of the job

  • Maintain a professional & effective receptionist service to patients.
  • Provide telephone & face to face access for patients to book, cancel & check appointments as per the patients request & to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
  • Support patients who may have a problem or complaint.
  • Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
  • Engage in customer services processes & policy to provide a high quality internal & external service standard.
  • Other relevant duties, including projects, as agreed with the senior receptionist.

  About us

  Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.

  Date posted

  18 September 2024

  Pay scheme

  Other

  Salary

  £11.44 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  8031_1

  Job locations

  Downham Market Health Centre

  Paradise Road

  Downham Market

  Norfolk

  PE38 9JE

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.

  Experience

  Essential

  • Previous computer training and experience.
  • Ability to work effectively with others.
  • Excellent organisational, time management, communication skills, and attention to detail.
  • Ability to work with highly confidential information.
  • Experience within a customer service environment.
  • The following skills and experience are also desirable:
  • Previous experience using SystmOne.
  • Entry level knowledge of emails and Microsoft products.
  • Previous experience of working within the NHS or in a call-centre setting preferred.
  • Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.

  Experience

  Essential

  • Previous computer training and experience.
  • Ability to work effectively with others.
  • Excellent organisational, time management, communication skills, and attention to detail.
  • Ability to work with highly confidential information.
  • Experience within a customer service environment.
  • The following skills and experience are also desirable:
  • Previous experience using SystmOne.
  • Entry level knowledge of emails and Microsoft products.
  • Previous experience of working within the NHS or in a call-centre setting preferred.
  • Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  Downham Market Health Centre

  Paradise Road

  Downham Market

  Norfolk

  PE38 9JE

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  Downham Market Health Centre

  Paradise Road

  Downham Market

  Norfolk

  PE38 9JE

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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