Job summary

Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team, on a part-time basis. This role will be covering shifts anytime between 8am-6:30pm, split by morning and afternoon sessions and hours/days worked can be discussed at interview.

Full training will be provided and you will be assigned a main base, however the position will be multi-site and it will be essential that the post-holder can cover all locations.

Our patient support team help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support. You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Maintain a professional and effective receptionist service to patients.
• Provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
• Support patients who may have a problem or complaint.
• Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
• Engage in customer service processes and follow policy to provide a high quality, internal and external service standard
• Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.

About us

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.