• Job Description

  Req#: 962007

  Patient Svc Representative

  M-F, 8a-5p, Full Time- 40/hrs

  Mercy Clinic Smith Glynn- Endocrinology

  Springfield, MO

  Key Benefits:

  • Tuition reimbursement up to $2,000 for continuing education
  • Health/Dental/Vision available after day one
  • Annual contribution of $100 per month to eligible dependent care FSA
  • Paid parental leave for new parents
  • 401K with employer match
  • Paid PTO for volunteering
  • Competitive salary
  • Future career growth

  Overview:

  Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

  Qualifications:

  Patient Service Representative

  • Education: High school diploma or equivalent
  • Experience Preferred: One year of applicable medical office experience.
  • New hire must attend Clinic Core Front Desk Training through Clinical Education.
    All new hires are hired into this role.

  Advanced Patient Service Representative

  • Education: High school diploma or equivalent
  • Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

  What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

• About the company

  Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, more than 4,000 Mercy Clinic physicians and advanced practitioners and 40,000-plus co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, and Mercy Virtual commercially serve providers and patients from coast to coast.

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