• Job Description

  Req#: C9346-25-0664?language=en&page=411&sort=publicationDateDesc

  Job summary

  We are seeking 2x enthusiastic Patient Systems Officers on a full time, permanent basis.

  This role offers an exciting opportunity to join the Patient Systems Team developing and providing technical support and technical systems administration for TEWV's portfolio of Patient Information Systems including CITO, Electronic Prescribing, Paris and SystmOne.

  We are committed to supporting our staff in achieving a healthy work-life balance, alongside offering an excellent range of benefits for you and your family.

  We want our staff to feel valued, supported and part of a close-knit team at TEWV where everyone's voice is heard and appreciated.

  We are committed to supporting our staff with their continuous professional development.

  Main duties of the job

  • Undertaking technical database management, system administration and development of large-scale patient systems.

  • Providing 2nd Line Support to effectively resolve customer issues and problems

  • Planning, delivering and evaluating appropriate systems developments using the Agile methodology.

  • Undertaking System upgrades (including testing, configuration and issue management) both in and out of core hours.

  • Collaborate with clinical teams to understand their needs and how the patient management system can be improved to enhance patient care.

  About us

  We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

  From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

  We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

  We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

  We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £29,970 to £36,483 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  346-CORP-013-25-C

  Job locations

  Flatts Lane Centre

  Normanby

  Middlesbrough

  TS6 0SZ

  
  

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

  Person Specification

  Qualifications

  Essential

  • Educated to degree standard or equivalent OR Equivalent experiential learning in the field of Information systems design, development and implementation

  Experience

  Essential

  • Experience of managing and administering a large information system.
  • Experience of change control processes and producing technical specification options
  • Experience of managing and supporting complex database management systems in busy, confidential settings
  • Experience of a customer led service
  • Experience of NHS IT systems and services
  • Experience of using and writing SQL and other system development languages
  • Experience in managing work packages

  Desirable

  • Working in an NHS environment
  • Experience in the management of third party suppliers

  Knowledge

  Essential

  • Good understanding of relational database management systems (RDBS)
  • Up to date practical knowledge of the management of and use of Software application platforms, e.g. SQL, IBM, Oracle
  • Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
  • Good understanding of system change control processes, upgrades paths and release management
  • Good knowledge of standard PC applications (e.g. PowerPoint, Word, Excel)

  Desirable

  • Knowledge of current NHS legislation, policies and procedures relating to data protection
  • Knowledge of clinical processes/terminology
  • Knowledge of the development cycle including requirements gathering, design, build, test, release and sign-off
  • Knowledge of change management principles (ITIL)

  Skills

  Essential

  • Ability to work autonomously, under pressure and meet deadlines using excellent organisational planning skills
  • Develop and maintain communication with people about difficult matters and/or in difficult situations
  • Advanced computer literacy and keyboard skills and technical skills in one or more of the following areas: Relational database skills and expertise, Systems programming languages, Advanced SQL,End user interface design (UDFs)

  Person Specification

  Qualifications

  Essential

  • Educated to degree standard or equivalent OR Equivalent experiential learning in the field of Information systems design, development and implementation

  Experience

  Essential

  • Experience of managing and administering a large information system.
  • Experience of change control processes and producing technical specification options
  • Experience of managing and supporting complex database management systems in busy, confidential settings
  • Experience of a customer led service
  • Experience of NHS IT systems and services
  • Experience of using and writing SQL and other system development languages
  • Experience in managing work packages

  Desirable

  • Working in an NHS environment
  • Experience in the management of third party suppliers

  Knowledge

  Essential

  • Good understanding of relational database management systems (RDBS)
  • Up to date practical knowledge of the management of and use of Software application platforms, e.g. SQL, IBM, Oracle
  • Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
  • Good understanding of system change control processes, upgrades paths and release management
  • Good knowledge of standard PC applications (e.g. PowerPoint, Word, Excel)

  Desirable

  • Knowledge of current NHS legislation, policies and procedures relating to data protection
  • Knowledge of clinical processes/terminology
  • Knowledge of the development cycle including requirements gathering, design, build, test, release and sign-off
  • Knowledge of change management principles (ITIL)

  Skills

  Essential

  • Ability to work autonomously, under pressure and meet deadlines using excellent organisational planning skills
  • Develop and maintain communication with people about difficult matters and/or in difficult situations
  • Advanced computer literacy and keyboard skills and technical skills in one or more of the following areas: Relational database skills and expertise, Systems programming languages, Advanced SQL,End user interface design (UDFs)

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Tees Esk and Wear Valleys NHS Foundation Trust

  Address

  Flatts Lane Centre

  Normanby

  Middlesbrough

  TS6 0SZ

  
  

  Employer's website

  https://www.tewv.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Tees Esk and Wear Valleys NHS Foundation Trust

  Address

  Flatts Lane Centre

  Normanby

  Middlesbrough

  TS6 0SZ

  
  

  Employer's website

  https://www.tewv.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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