• Job Description

  Req#: 88203

  Summary

  Maintains accurate records of RHCs, fetal demises, and products of conception. Tracks the movement of these cases to areas such as the lab, pathology, morgue and release to coroner or funeral home. Documents whether the case involves eye, organ, or tissue donation, or if a forensic autopsy is required. Ensures all documentation is complete and compliant with relevant regulations. Coordinates with medical staff, lab technicians, morgue personnel, and donation coordinators to ensure smooth transitions. Communicates effectively with all departments involved in the process. Adheres to all legal and ethical guidelines regarding the handling of RHCs, fetal demises, and products of conception. Handles all cases with the utmost sensitivity and respect. Generates and submits reports on the status and location of all cases. Identifies and addresses any discrepancies or issues in the tracking process. Provides administrative support for the dispatch center. Conducts call auditing to ensure quality and compliance. Prepares and maintains the fire drill matrix.

  Education

  High school diploma or equivalent (GED) required.

  Licensure/Certification

  • Must have and maintain a valid driver’s license at the time of hire.

  • CJIS certification is required within 30 days of hire.

  Note: Addendums are required for job codes 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, visit the job description page on Parkview’s intranet.

  Experience

  Customer service experience is required.

  Other Qualifications

  • Must successfully pass a modified background check, including a criminal history screening.

  • Strong organizational skills and keen attention to detail.

  • Excellent interpersonal, communication, and customer service abilities.

  • Ability to handle sensitive information with the highest level of professionalism and confidentiality.

  • Proficiency in Microsoft Office and electronic medical records systems (e.g., EPIC/EMR).

  • Capable of working effectively in a team-oriented and fast-paced environment.

  • Strong multitasking and problem-solving skills.

  • Competence in general administrative tasks such as scanning, faxing, managing phone communications, and updating databases and files.

• About the company

  1100528 Parkview Health System, founded in 1878 with Fort Wayne City Hospital is a network of more than 80 community hospitals and clinics in northern Indiana and northwest Ohio.

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