• Job Description

  Req#: A2036-25-0002?language=en&page=1079&sort=publicationDateDesc

  Job summary

  We are looking to recruit a Receptionist to join our team.This role is an opportunity to make a positive impact on residents' lives while being part of a supportive and caring team.

  The role is for 8 hours on a Friday. 8.00am - 5.00pm with an hour for lunch.

  This key position within the practice will act as a first point of contact, both face to face and on the telephone for patients.

  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. Flexibility is essential and also the ability to assist with holiday and sickness if and when required.

  Main duties of the job

  The purpose of the role is to

  Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

  Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

  About us

  Fremington Medical Centre is a friendly General Practice currently serving over 7500 patients within a practice boundary that sits between the Taw and Torridge rivers. Our aim is always to provide high quality medical care in a safe and friendly environment which is easily accessible to all.

  Our staff are a close-knit multidisciplinary team and we work with an open, inclusive and patient-centered ethos. The practice is currently undergoing a lot of exciting changes including new patient contact and appointment systems, building works to modernise and improve/increase our clinical and administrative spaces, increased involvement with clinical education and training, as well as primary care research and participation in the ever-expanding local Primary Care Network.

  Date posted

  27 March 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour Pending Pay Review

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2036-25-0002

  Job locations

  11-13 Beards Road

  Fremington

  Barnstaple

  Devon

  EX31 2PG

  
  

  Job description

  Job responsibilities

  The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the team leader/Practice Manager, dependent on current and evolving practice workload and staffing levels

  Responsibility for completing the working rota for the Reception Team

  Occasional review of Processes for the Reception and Admin Team, as requested by the line manager.

  Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.

  Maintaining and monitoring the practice appointments system.

  Processing personal and telephone requests for appointments including online consultations, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional or service.

  Processing and distributing incoming (and outgoing) mail.

  Taking messages and passing on information to appropriate professional.

  Filing and retrieving paperwork.

  Processing repeat prescriptions in accordance with practice guidelines.

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

  Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

  Clearing and re-stocking of consulting rooms as required.

  Providing clerical assistance to practice staff when required from time to time, including word/data processing, filing, photocopying and scanning documents.

  Dealing with clinical waste and spillages following Practice procedures (where required)

  Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy.

  Covering additional shifts for sickness and annual leave.

  To work Enhanced access hours on rotation with the Reception/Admin team when needed.

  Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

  Ensure all patient records are up to date and any new registrations and/or deductions are processed via the clinical system in accordance with practice policies.

  Deal with and process internal tasks that are assigned to the reception office.

  Review recall lists and contact patients by phone or letter to invite them in for routine checks where required.

  Take part in audit work, reviewing patient records and recording accurate data on the relevant systems where required.

  Manage pathology links on a daily basis.

  And any other duties as required by the line manager and the Practice Manager.

  Job description

  Job responsibilities

  The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the team leader/Practice Manager, dependent on current and evolving practice workload and staffing levels

  Responsibility for completing the working rota for the Reception Team

  Occasional review of Processes for the Reception and Admin Team, as requested by the line manager.

  Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.

  Maintaining and monitoring the practice appointments system.

  Processing personal and telephone requests for appointments including online consultations, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional or service.

  Processing and distributing incoming (and outgoing) mail.

  Taking messages and passing on information to appropriate professional.

  Filing and retrieving paperwork.

  Processing repeat prescriptions in accordance with practice guidelines.

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

  Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

  Clearing and re-stocking of consulting rooms as required.

  Providing clerical assistance to practice staff when required from time to time, including word/data processing, filing, photocopying and scanning documents.

  Dealing with clinical waste and spillages following Practice procedures (where required)

  Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy.

  Covering additional shifts for sickness and annual leave.

  To work Enhanced access hours on rotation with the Reception/Admin team when needed.

  Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

  Ensure all patient records are up to date and any new registrations and/or deductions are processed via the clinical system in accordance with practice policies.

  Deal with and process internal tasks that are assigned to the reception office.

  Review recall lists and contact patients by phone or letter to invite them in for routine checks where required.

  Take part in audit work, reviewing patient records and recording accurate data on the relevant systems where required.

  Manage pathology links on a daily basis.

  And any other duties as required by the line manager and the Practice Manager.

  Person Specification

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work additional hours when needed
  • Disclosure Barring Service (DBS) check

  Desirable

  • Forward Thinker

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Ability to prioritise and manage workload
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

  Desirable

  • Experience of working in a health care setting / primary care
  • Experience of clinical administration eg: scanning hospital documents
  • Experience of using S1 and running reports
  • Representing organisations at meetings
  • Competent with using Social Media Platforms
  • Ability to take clear and concise minutes of meetings

  Person Specification

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work additional hours when needed
  • Disclosure Barring Service (DBS) check

  Desirable

  • Forward Thinker

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Ability to prioritise and manage workload
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

  Desirable

  • Experience of working in a health care setting / primary care
  • Experience of clinical administration eg: scanning hospital documents
  • Experience of using S1 and running reports
  • Representing organisations at meetings
  • Competent with using Social Media Platforms
  • Ability to take clear and concise minutes of meetings

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Fremington Medical Centre

  Address

  11-13 Beards Road

  Fremington

  Barnstaple

  Devon

  EX31 2PG

  
  

  Employer's website

  https://www.fremington.org/ (Opens in a new tab)

  Employer details

  Employer name

  Fremington Medical Centre

  Address

  11-13 Beards Road

  Fremington

  Barnstaple

  Devon

  EX31 2PG

  
  

  Employer's website

  https://www.fremington.org/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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