• Job Description

  Req#: BF-PMT-2345
  Employer Industry: Global Payments Enablement and Software
  
  Why consider this job opportunity:
  - Competitive compensation, including Restricted Stock Units
  - Opportunity for career advancement and growth within the organization
  - Dynamic and global team with a culture of collaboration
  - Wellbeing programs focused on mental health and wellness
  - Competitive time off, including volunteer days and digital disconnect days
  - Immersive Global Induction Program to onboard new employees
  
  What to Expect (Job Responsibilities):
  - Serve as the first point of contact for customers, guiding them through their payment process
  - Address complex customer inquiries via phone, chat, email, and other channels with professionalism and empathy
  - Conduct proactive outreach to support payment completion and issue resolution
  - Collaborate with team members and various departments to solve payment problems
  - Collect and report customer feedback to identify trends and improve service delivery
  
  What is Required (Qualifications):
  - Business proficiency in English and Portuguese
  - Minimum of 3 years of experience in customer support; background in banking or payments is a plus
  - Strong written and verbal communication skills with the ability to engage customers across multiple contact channels
  - Ability to train and gain substantial knowledge of the employer's products and payment methods
  - Experience in handling moderate difficulty assignments and making informed recommendations
  
  How to Stand Out (Preferred Qualifications):
  - Experience communicating with a global customer base in an empathetic and culturally aware manner
  - Demonstrated ability to mentor less experienced associates and share knowledge
  - Familiarity with customer data analysis and reporting
  
  #GlobalPayments #CustomerSupport #CareerOpportunity #DiversityAndInclusion #WellbeingPrograms
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Flywire ensures high-value payments are delivered fast and friction-free so organizations can deliver on their customers’ most important moments.

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