• Job Description

  Req#: 210627106

  Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

  Job Summary:

  As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. As a part of Billing Operations, you will be responsible for onboarding clients on Billing platforms for statement & invoicing for services provided across multiple lines of business. You will be assigned work daily, supporting requests received from stakeholders to Set-up & maintenance.

  
  

  Job responsibilities

  • Meet day-to-day deliverables with a high level of timeliness and accuracy.
  • Ensure all deliverables are met within the given timelines.
  • Review processes constantly and regularly, and provide ideas to improve the process.
  • Meet the goals and objectives set by the reporting Manager.
  • Ensure 100% accuracy while processing transactions.
  • Own the end-to-end process of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations.
  • Interact closely with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Serve as the point of contact for internal communication with front and back office.
  • Investigate, follow-up, and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner.
  • Develop subject matter expertise of business processes to assist with correction and remediation.
  • Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members.

  Required qualifications, capabilities, and skills

  • Minimum 1 year of experience in Billing Operations or in similar functions
  • Maintains utmost accuracy in the processing of payments
  • Ability to follow tight deadlines, organize and prioritize workload
  • Demonstrated experience of strong analytical and problem-solving skills
  • Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness
  • Excellent written and oral communication skills
  • Willing to work in any shifts including night shift

  Preferred qualifications, capabilities, and skills

  • Experience of effective end to end queue monitoring and assisting a team in the prioritization of tasks
  • Experience in back-office operations and keen sense of quality control and practices
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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