Payments Investigations Analyst
Glasgow

As a Barclays Payments Investigations Analyst, you will be working within Global Payments who are a utility service providing payments processing, monitoring, analysis and investigation services across the Barclays group. You will be responsible for providing in-depth specialist support for product work / stream, as well as managing the analysis of existing work practices – system and procedural – identifying and implementing areas for improvement.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Providing operational support for investigations and data processes, as well as maintaining in-depth SME knowledge
• Accurately and timely processing payment investigation and data requests within agreed deadlines, dealing with referrals and escalations into team mailboxes
• Providing operational support for investigations and data processes across multiple products, payment platforms, currencies, payment schemes and client groups
• Managing relationships and end to end performance management for all global teams
• Operating as a primary contact for issues, including system and procedural issues.
• Managing the analysis of existing work practices – system and procedural – identifying and implementing areas for improvement
• Delivering productivity increases through the continuous improvement and technical development of all areas of the team
• Providing support to the analysts within your team, to operate as primary source of in depth specialist expertise and reference for complex and technical queries

What we’re looking for:
• Proven experience in a fast paced and high risk operational / Customer Services area including complex problem resolution and proven ability in advanced communication
• Interpersonal skills – listening, verbal, written communication, as well as presentation skills, time and self-organisation skills and advanced problem solving
• In-depth knowledge of content of Technical Reference Guides & Group Instructions and a thorough understanding of Group Governance
• Detailed knowledge of risk requirements, tools, practices and procedures applicable to relevant policies and processes.

Skills that will help you in the role
• Ability to gather data and analyse trends with time and self-organisation skills
• Excellent listening, verbal, written communication, as well as presentation skills with good problem solving and analytical ability

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.