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Job Description
- Req#: C9438-24-0049?language=en&page=44&sort=publicationDateDesc
- Inputting a range of pay affecting data into the ESR Payroll system
- Scanning and distributing internal post received into the Department to relevant folders on a computerised system
- Working to strict deadlines ensuring accuracy and attention to detail are at the forefront of all tasks undertaken
- Providing support to staff responding to queries in a timely manner.
- Answering telephone calls as and when required
- Ad-hoc clerical tasks relating to payroll
- Inputting a range of pay affecting data into the ESR Payroll system
- Scanning and distributing internal post received into the Department to relevant folders on a computerised system
- Working to strict deadlines ensuring accuracy and attention to detail are at the forefront of all tasks undertaken
- Providing support to staff responding to queries in a timely manner.
- Answering telephone calls as and when required
- Ad-hoc clerical tasks relating to payroll
- GCSE's in 5 Subjects, inlcuding Maths & English 9-4 (A*-C) or equivalent
- GCSEs in 3 other subjects A*-C or equivalent
- Qualification in Business Administration / Customer Service
- Aware of the concept and application of confidentiality
- Knowledge of Microsoft Office Applications
- Experience of working within an office environment
- Experience of handling phone call / email queries
- Administration background
- Knowledge of Payroll Procedures
- Customer Service Experience
- GCSE's in 5 Subjects, inlcuding Maths & English 9-4 (A*-C) or equivalent
- GCSEs in 3 other subjects A*-C or equivalent
- Qualification in Business Administration / Customer Service
- Aware of the concept and application of confidentiality
- Knowledge of Microsoft Office Applications
- Experience of working within an office environment
- Experience of handling phone call / email queries
- Administration background
- Knowledge of Payroll Procedures
- Customer Service Experience
Job summary
Would you like the opportunity to join a progressive and forward-thinking Payroll and Pensions service?
We are looking to recruit a Payroll Admin Officer, who has a passion for helping to provide an excellent customer experience to clients, has an excellent telephone manner and excellent administrative and IT skills. The candidate must demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development. The ideal candidate would have some knowledge of payroll and experience of working in a high-pressured office environment, that has to adhere to strict deadlines.
You will be required to work independently and as part of our friendly and supportive Payroll team.
As a large, leading shared service provider, this opportunity may allow you to enhance your skills, with opportunities throughout ELFS for progression.This role is based at our Salford office.
Main duties of the job
It's fair to say this job is varied and will bring new challenges each day. You will be responsible for providing clerical support to the Payroll Team so customer service and team work skills are key.
Customer service is really important as you will be responding to employee queries in a professional manner by telephone, email or MS Teams, within agreed timeframes, helping us to improve the employee experience.
You will be expected to work independently and use your initiative to ensure all tasks are completed and to be pro-active in the role, highlighting any complex problems that may arise and communicate effectively, escalating issues to your Team Leader where deemed necessary.
We utilise the National ESR Payroll system alongside other computerised applications and Microsoft Office packages, so experience with IT is required.
About us
We work in partnership with our clients building a strong working relationship and put our customers at the heart of what we do.
Established in 2002, ELFS is a proven NHS owned Shared Service solution providing Financial and Payroll services to thirty-four NHS client organisations and one CIC's throughout the country from its Head office in Darwen, Lancashire with a satellite unit based at St James House, Salford.
Our payroll department provides a comprehensive Payroll, Pensions, Expenses and Service desk to our clients. We are passionate about providing high quality services, staff development and growing our talent. We understand that quality and accuracy are paramount and encourage our staff on continued learning and development.
The post is based at St James House in Salford. We operate hybrid working giving you the flexibility to work from home as well as in the office.
Date posted
18 January 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
438-PB1176
Job locations
ELFS Shared Services Salford
St James House
Salford
M6 5FW
Job descriptionJob description
Job responsibilities
Each day brings different but rewarding challenges in ensuring NHS staff are accurately and paid on time. Duties may include:
Job responsibilities
Each day brings different but rewarding challenges in ensuring NHS staff are accurately and paid on time. Duties may include:
Person SpecificationPerson Specification
Qualifications and Education
Essential
Desirable
Knowledge and Experience
Essential
Desirable
Qualifications and Education
Essential
Desirable
Knowledge and Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
ELFS Shared Services Salford
St James House
Salford
M6 5FW
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
ELFS Shared Services Salford
St James House
Salford
M6 5FW
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.