• Job ID: 51669
• Job Category: Finance, Accounting & Purchasing
• Division & Section: Pension, Payroll & Employee Benefits, PP&EB Transformation
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Full-time, 2 Temporary (12-month) Vacancies
• Hourly Rate and Wage Grade: $33.34 - $36.55, Wage Grade 8
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 2
• Posting Period: 04-Nov-2024 to 19-Nov-2024

The Payroll Benefits Pension Service Rep 3 will perform clerical and administrative functions related to payroll, benefits and/or pension to support transformation initiatives that modernizes and automates the business processes related to employee file documents and migration of digital employee files.

Note:

The successful candidate is expected to be in the office at least 4 days a week.

Major Responsibilities:

• • Organizes the administration of programs in the division.
  • Prepares documents, statistical summaries and reports requiring assessment and analysis of data. Checks and corrects work for accuracy. Performs administrative duties as assigned by supervisor.
  • Responds to telephone and in-person enquiries from employees, the public, other levels of government and external agencies, etc. regarding payroll procedures, policies and regulations.
  • Monitors Memorandum of Settlements received for processing and ensures completion within strict timelines.
  • Performs data entry of timesheets and attendance for all staff in the division and performs routine system entries.
  • Coordinates meetings, schedules events, notify participants, distributes agenda, etc. Takes minutes as required.
  • Establishes and maintains manual and computerized filing and data retrieval information systems, including file correspondence, records, and reports. Files/inputs and retrieves information for responding to inquiries, and reports. Maintains and updates official documents and policies.
  • Answers inquiries and maintains mail that relates to payroll/benefit, ensuring it is appropriately processed.
  • Prepares correspondence and performs varied clerical duties involving the operation of the unit.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. 1. Experience in providing clerical and administrative support, preferably in a pension, payroll or benefit processing, employee service centre or business services/operations environment.
   2. Experience using Microsoft Office Suite (i.e. Word, PowerPoint, Excel) and reporting software.
   3. Customer service experience dealing directly with the public, in person, and by phone and mail.

You must also have:

• • Excellent organizational and time management skills, including attention to detail, and the ability to set and deal with conflicting priorities and meet deadlines.
  • Excellent interpersonal skills with the ability to communicate effectively with all levels of staff, elected officials, the public and external contacts in person, by telephone and in writing.
  • Ability to work collaboratively as part of a team and establish good working relationships with staff at all levels in the organization as well as external clients.
  • Knowledge of payroll and benefit related legislation, collective agreements, employment standards, policies and procedures is considered an asset.
  • Ability to enter and retrieve payroll information using computer based systems.
  • Ability to exercise independent judgment and discretion in dealing with confidential operational matters and management staff.
  • Fundamental business mathematical skills, and the ability to perform computations and calculations accurately.
  • Strong analytical and problem-solving skills in combination with the ability to perform duties with minimal supervision.
  • Ability to plan and organize appointments, meetings, etc.
  • Ability to manage large volume of information both hard copy and electronic. Experience with filing systems is an asset.
  • Basic understanding of technology assets in a standard office environment and ability to, with training, assist PPEB employees in their use and installation.
  • Ability to work overtime, evenings and weekends, as required.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.