• Job Description

  Req#: 67214

  JOB SUMMARY

  Responsible for answering phones and emails, routing cases for resolution, compiling and entering payroll data, reconciling errors, and preparing payroll reports. This role supports the Payroll Team in maintaining accurate payroll records.

  ESSENTIAL FUNCTIONS

  • Exhibit an outgoing and energetic personality to address Team Member inquiries.
  • Demonstrate exceptional verbal (phone) and written (e-mail) etiquette.
  • First point of contact with front line team members. With possible communication with Department Managers and Human Resources
  • Research Team Member inquiries using available resources.
  • Handle and resolve Team Member grievances.
  • Identify and escalate priority issues as needed.
  • Provide internal customer service by gathering Team Member information and guiding them towards resolutions.
  • Effectively multi-task in a fast-paced environment.
  • Recognize when follow-up is required with internal customers.
  • Contact business or private individuals by phone.
  • Possess strong listening skills.
  • Perform various clerical tasks as needed. Including, but not limited to, Form completion, Form Verification, Printing, Faxing, Mail Sorting & Outgoing Mail.
  • Maintain client confidence and protect operations by keeping information confidential.

  ESSENTIAL QUALIFICATIONS

  Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

  EDUCATION/SKILLS:

  • High School Diploma required.
  • Minimum two years of phone or customer service preferred.
  • Payroll experience preferred.
  • Conversational Spanish

  QUALIFICATIONS:

  • Proficiency in computer software, including MS Excel and Outlook.
  • Preferred knowledge of Oracle and UKG payroll software.
  • Strong attention to detail and numerical skills.
  • Excellent communication skills and a positive attitude.

  WORK ENVIRONMENT:

  • Computer work
  • Walking/standing/lifting/sitting
  • Interaction with other departments

  This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
  

• About the company

  Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

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