• Job Description

  Req#: C9218-25-0703?language=en&page=322&sort=publicationDateDesc

  Job summary

  Are you ready to embark on an exciting journey with our dynamic NHS Payroll team? We're on the lookout for a highly motivated individual to join us as a Payroll Support Officer. In this role, you'll be at the heart of our operations, managing the intricate flow of payroll data for University Hospital Coventry and Warwickshire, Rugby St Cross, ISS, and networks across the region. Your organisational ability and efficiency will ensure that all data is dispatched accurately and promptly to the right Pension, Payroll, or expense colleagues, meeting crucial payroll deadlines. With your pleasant and calm telephone manner, you'll handle inquiries with ease, making every interaction a positive one. Experience with the NHS Electronic Staff Record (ESR) system or Oracle is a plus, and your proficiency in Word, Excel, and Outlook will be essential. If you're a detail-oriented, tech-savvy individual with a passion for payroll, we can't wait to welcome you to our team!

  Please note that this vacancy does not support sponsorship.

  Please note there is a proposed interview date of 16th June 2025.

  Main duties of the job

  • To open and date stamp all incoming post, ensuring each item displays a valid assignment number, and is approved by an authorising signatory in line with the Authorised Signatory List (ASL requirements).
  • Responsible for maintaining accurate databases that record all incoming applications for parental leave and distributing these to the appropriate Officer.
  • Respond to and accurately carry out requests for earnings details from employees, Managers and external agents, including mortgage providers, and provide statistical information to relevant parties.
  • To monitor and maintain the electronic post box for all amendments and terminations, ensuring they are distributed to relevant officer, raising queries for missing details/information directly with line managers, informing the Team Leaders about possible over/underpayments, proactively follow up outstanding queries.

  Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

  About us

  We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

  Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

  We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

  By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

  The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

  Details

  Date posted

  28 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  218-AC-B3-7241968

  Job locations

  UHCW

  Clifford Bridge Road

  Coventry

  CV2 2DX

  
  

  Job description

  Job responsibilities

  • Ensure all paperwork is appropriately filed.
  • Assist the office with the input of data as instructed.
  • Be the first contact for payroll queries from employees and managers, ensuring accurate and timely response to routine and more complex queries relating pay using tact and sensitivity when staff/managers may become distressed and are unfamiliar with pay processes or national terms and conditions of pay.
  • Ensure a strong focus on excellent customer service when answering incoming telephone calls dealing with the enquiry or forwarding to relevant section.
  • To provide general reception service for the Payroll department
  • Understand and decipher all alterations to E-Roster payments that need to be amended, input and check the claims in an accurate and timely manner.
  • Adhering to Policies and propose changes to working practices and procedures within the Payroll Support department with the ability to deal with non-routine queries and a range of procedures and practices across Payroll as a whole.
  • Assist and Check elements on all New Starters entered onto ESR by Payroll Officers for accuracy.
  • Responsible for voluntary deductions, like Healthcare plans, Union Subs, ensuring appropriate authority is present. Corresponding with the external agencies accordingly.
  • Create and input assignment sets within ESR for production of payslips for absentees and terminated employees.

  For further details of the role please see the attached job description

  Job description

  Job responsibilities

  • Ensure all paperwork is appropriately filed.
  • Assist the office with the input of data as instructed.
  • Be the first contact for payroll queries from employees and managers, ensuring accurate and timely response to routine and more complex queries relating pay using tact and sensitivity when staff/managers may become distressed and are unfamiliar with pay processes or national terms and conditions of pay.
  • Ensure a strong focus on excellent customer service when answering incoming telephone calls dealing with the enquiry or forwarding to relevant section.
  • To provide general reception service for the Payroll department
  • Understand and decipher all alterations to E-Roster payments that need to be amended, input and check the claims in an accurate and timely manner.
  • Adhering to Policies and propose changes to working practices and procedures within the Payroll Support department with the ability to deal with non-routine queries and a range of procedures and practices across Payroll as a whole.
  • Assist and Check elements on all New Starters entered onto ESR by Payroll Officers for accuracy.
  • Responsible for voluntary deductions, like Healthcare plans, Union Subs, ensuring appropriate authority is present. Corresponding with the external agencies accordingly.
  • Create and input assignment sets within ESR for production of payslips for absentees and terminated employees.

  For further details of the role please see the attached job description

  Person Specification

  Qualifications

  Essential

  • See supporting documents

  Experience

  Essential

  • See supporting documents

  Desirable

  • See supporting documents

  Knowledge

  Essential

  • See supporting documents

  Desirable

  • See supporting documents

  Skills

  Essential

  • See supporting documents

  Commitment to Trust Values and Behaviours

  Essential

  • see supporting documents

  Person Specification

  Qualifications

  Essential

  • See supporting documents

  Experience

  Essential

  • See supporting documents

  Desirable

  • See supporting documents

  Knowledge

  Essential

  • See supporting documents

  Desirable

  • See supporting documents

  Skills

  Essential

  • See supporting documents

  Commitment to Trust Values and Behaviours

  Essential

  • see supporting documents

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  University Hospitals Coventry and Warwickshire NHS Trust

  Address

  UHCW

  Clifford Bridge Road

  Coventry

  CV2 2DX

  
  

  Employer's website

  https://www.jobsatuhcw.co.uk (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Coventry and Warwickshire NHS Trust

  Address

  UHCW

  Clifford Bridge Road

  Coventry

  CV2 2DX

  
  

  Employer's website

  https://www.jobsatuhcw.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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