• Job Description

  Req#: 214286

  Overview

  We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PRN as needed.

  Shift’s Available: Evening

  Employment Type: Full-time

  Hours: 8-hour shifts – 3:00pm to 11:00pm

  Location: Knapp Medical Center – Weslaco, Texas

  Here are some of the benefits of working at Prime Healthcare:

  • Health, dental, and vision insurance options

  • Paid vacation, sick time and holidays

  • Bereavement leave, FMLA and other leave options

  • Employer 401K options

  • Tuition reimbursement options

  • Life, disability, and other insurance options

  • Many other amazing benefits

  Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Knapp Medical Center, a member of the Prime Healthcare Foundation, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

  Knapp Medical Center is an award-winning, not-for-profit hospital in Weslaco, Texas. With 227 beds, the community hospital specializes in emergency care, orthopedics, obstetrics and gynecology, wound care, surgery, cardiology, gastroenterology, critical care, and interventional radiology. Knapp serves as the only acute care hospital in the Mid-Valley area, as well as Weslaco's only Level III Trauma Center, Advanced Primary Stroke Center, and Level II Newborn Nursery. Knapp has been providing quality and compassionate healthcare to Mid-Valley residents for 60 years. More than 300 physicians serve on the hospital's medical staff. Knapp also serves as one of the largest employers in the Mid-Valley, employing more than 450 people. For more information, please call 956-968-8567 or visit www.KnappMed.org

  Responsibilities

  The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

  Qualifications

  Education and Work Experience

  High School Diploma or Equivalent required (effective 4/1/14 for all new hires)

  Previous PBX experience preferred.

  Previous experience in office or receptionist.

  Effective written, verbal communication, and interpersonal skills

  Ability to multi-task, prioritize needs to meet required timelines

  Analytical and problem-solving skills

  Customer Services experience preferred.

  Employment Status

  Full Time

  Shift

  Evenings

  Equal Employment Opportunity

  Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

• About the company

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