• Job Description

  Req#: 3459916

  DESCRIPTION OF POSITION:

  • The PBX Operator operates multi-position switchboard to relay incoming and outgoing calls. Performs miscellaneous communications and clerical duties. Operates radios, beeping and paging systems. Operates mutual aid radio and monitors emergency codes.

  SUPERVISION: Reports directly to the PBX Supervisor

  RESPONSIBILITIES AND DUTIES:

  • Answers all incoming calls and relays to proper stations.
  • Direct callers in need of language line assistance.
  • Monitor generator, fire and medical gas panels for trouble and report to maintenance/ security.
  • Answers questions of callers according to hospital policies and regulations.
  • Monitor Metasys system for alarms and alerts. Notify proper department.
  • Routes call to proper departments, personnel and patient rooms.
  • Pages authorized personnel over intercom system.
  • Makes necessary announcements regarding visiting hours and other notifications (announces Codes).
  • Acts as information center for visitors and outside callers when auxiliary workers are off duty.
  • Responsible for documenting necessary information regarding LCMHS Emergency Codes.
  • Pages and/or calls personnel on call during off hours for other hospital staff.
  • Monitors arrivals of incoming helicopters.
  • Logs and notifies repair representatives of phone problems.
  • Understands and uses AT&T telephone console and hand set/head set features, and is able to communicate the same.

  The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

  EDUCATION AND WORK EXPERIENCE

  • High school diploma or equivalent.
  • Basic computer skills.
  • Capable of clear and succinct verbal and written communications.
  • Possess a high level of patience and tenacity.
  • Capable of rapid problem identification and resolution.
  • Effective communication skills, solid team player and a commitment to providing excellent patient service and professionalism.

  Physical Demands/Work Environment

  • Work requires a variety of physical activities including standing and walking for long periods of time, bending, stooping, and lifting.
  • The work environment may be physically confining.
  • Visual acuity is required for a variety of specific activities.
  • Must have normal hearing or utilize adaptive hearing technology devices that allows true focus on the speaker or subject and or for use of avoiding distractions or background noises.
  • Ability to do shift work as required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  “Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

  Working at Lake Charles Memorial Health System | Great Place To Work®

• About the company

  We are still here. We are still open. Lake Charles Memorial Hospital Emergency Department continues to treat patients. Services are limited but we are not closing.

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