• Job Description

  Req#: 4358109

  Under direct supervision of the Network Administrator; installs, modifies, and makes repairs to personal computer and printer hardware, and software systems. Provides technical assistance to County computer users. Provides and supports the County VoIP phone system.

  
  

  • Windows Operating systems
  • Microsoft Office, Outlook and other business software
  • Printer installation and support
  • Circuit boards, processor chips, electronic equipment and computer hardware and software including applications and programming
  • English language to include grammar, spelling, sentence structure and vocabulary

  Ability to:

  • Troubleshoot hardware and software problems
  • Represent Johnson County and perform duties in a professional, responsible and trustworthy manner
  • Provide customer service that is courteous, and responsive
  • Learn and apply new computer techniques at a high rate of speed
  • Be detail-oriented while performing duties
  • Collect data, keep accurate records, and prepare reports
  • Exercise good judgment in the performance of duties
  • Think logically, analyze, and interpret problems
  • Learn, apply, and articulate departmental policies and procedures
  • Follow complex oral and written instructions
  • Communicate effectively both orally and in writing
  • Handle multiple tasks and competing priorities
  • Maintain confidentiality of protected information as appropriate
  • Establish and maintain effective working relationships with elected officials, department heads, and other employees
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Present and explain concepts logically and in a manner understood by end users
  • Handle low to moderate levels of stress, meet deadlines and solve problems appropriate to the position
  • Use a computer for the purpose of data entry, spreadsheets, word processing, and presentations
  • Operate common office equipment such as calculator, fax machine, photocopier, multi-line telephone, computer projector, scanner and printer
  • Have clarity of speech, hearing, and writing which permits effective communication
  • Have sufficient vision which permits moderate to heavy production and review of a wide variety of materials in both electronic and hardcopy forms
  • Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a keyboard and mouse
  • Sit, stand, walk, climb, balance, stoop, kneel, crouch, crawl, squat, bend, twist, reach and use a step stool or ladder as needed
  • Push, pull, lift and/or carry up to 75 pounds
  • Have sufficient personal mobility to complete field work at various county facilities and other locations
  • Occasionally work at heights
  • Occasionally work evenings and weekends

  Associate’s degree in a computer science related field with two (2) years of experience in installing and maintaining personal computers, printers and software systems on a network; OR any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

  Special requirements: Must pass background check. Valid driver’s license and insurable under County liability coverage. May also require use of personal vehicle for official business.

  to be performed satisfactorily with or without reasonable accommodation

  The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Provides Cisco VoIP telephone system support.
  • Analyzes and diagnoses computer system hardware, software, and operator problems. Recommends and/or performs problem resolution.
  • Repairs computers and peripheral equipment.
  • Upgrades BIOS as needed.
  • Responds to and initiates work orders when necessary.
  • Installs new PCs, peripheral equipment, and specified PC software packages such as operating systems, word processing, or spreadsheet programs according to departmental standards.
  • Installs cabling for department supported telephones, peripherals and personal computers.
  • Responds to inquiries from county employees concerning computer systems operation.
  • Trains and advises county employees on use of supported personal computer equipment, software, and manuals.
  • Answers/routes phone calls and responds effectively to users.
  • Performs back-up for Server Support Specialist as needed.
  • Attends work-related meetings, training and conferences as requested.
  • Performs all work duties and activities in accordance with County policies, procedures, and safety practices.
  • Attends work regularly at the designated place and time.

  Resume and cover letter must be attached to online application.

• About the company

  Johnson County, Iowa has a variety of resources available for county residents, from information about upcoming elections to places to report county road issues that need to be fixed.

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