• Job Description

  Req#: W0006-25-0012?language=en&page=822&sort=publicationDateDesc

  Job summary

  This role provides comprehensive operational and administrative support to a Primary Care Network (PCN), playing a key part in delivering contractual obligations, driving service improvement initiatives, and supporting day-to-day functioning across the network. Working closely with the Clinical Director and PCN Manager, the post holder will coordinate meetings, manage communications, assist with workforce and HR processes, oversee financial reporting, and contribute to performance monitoring. The role also involves supporting and sometimes leading projects aligned with national and local healthcare priorities, as well as managing relationships with internal and external stakeholders.

  Main duties of the job

  A significant aspect of the position includes people and project management, where the post holder will line-manage staff, help with recruitment, and ensure the delivery and evaluation of new services. They will also contribute to communications through social media and basic IT support. Ideal candidates will be highly organized, confident in a fast-paced healthcare setting, and capable of working collaboratively across multiple practices. Experience in health or social care is desirable, and the role requires both independence and a strong team ethic to support service transformation and continuous improvement.

  About us

  Jurassic Coast Primary Care Network (PCN) is a group of GP practices based in rural West Dorset, working together to provide high-quality, personalised healthcare to the local community. The PCN includes a mix of healthcare professionals like social prescribers, clinical pharmacists, digital care coordinators, and admin staff. These teams work across several hubs in the area to make sure everyone can access the care they need.

  The PCN prides itself on being supportive and inclusive, with a real focus on staff well-being as a key part of delivering great patient care. Its built on values like respect, attention to detail, active listening, openness, empowering patients, and always learning and improving.

  People who work there often describe it as fast-paced, lively, and caring. Theres a real sense of teamwork and making a difference to the lives of local patients, with the beautiful surroundings of the Jurassic Coast providing an added bonus.

  Details

  Date posted

  14 May 2025

  Pay scheme

  Other

  Salary

  £29,500 to £33,000 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  W0006-25-0012

  Job locations

  West Allington

  Bridport

  Dorset

  DT6 5BN

  
  

  The Lyme Practice

  Uplyme Road

  Lyme Regis

  Dorset

  DT7 3LS

  
  

  Barton House Medical Practice

  Yarn Barton

  Beaminster

  Dorset

  DT8 3EQ

  
  

  Job description

  Job responsibilities

  About the Role

  This role is pivotal in supporting the Clinical Director, PCN Manager and PCN practices in the effective delivery of the PCN contractual obligations, service transformation projects, and administrative operations.

  The post holder will coordinate meetings, support project delivery, manage communication flows, assist in workforce administration, and help monitor service and data outcomes in line with population health priorities.Key Responsibilities

  Operational & Administrative Support

  • Support the PCN team and practices with day-to-day operations and project coordination
  • Develop and maintain effective admin systems for PCN initiatives
  • Support the delivery of national (DES) and local service specifications
  • Represent the PCN at internal and external meetings when required
  • Ensure accurate documentation and communication across the network

  Project Management

  • Lead and support PCN-wide projects, driving innovation and integration
  • Produce project reports, evaluations, and funding bids
  • Monitor progress, performance, and outcomes
  • Bid writing for external funding

  Performance Monitoring & Reporting

  • Complete and analyse regular performance reports and audits
  • Provide insights and suggestions for improvement
  • Help resolve any performance issues with relevant teams

  Team & People Management

  • Line manage key PCN staff including the Administration Hub team
  • Support recruitment, onboarding, and development of new roles
  • Identify future staffing and training needs

  Financial Support

  • Assist the PCN Manager with financial tracking and reporting
  • Help ensure invoices and payments are processed accurately and on time
  • Monitor project budgets and value for money

  HR Support

  Support recruitment, onboarding, and induction processes across the PCN

  Maintain accurate staff records and assist with workforce planning and rota coordination

  Coordinate training, development, and staff wellbeing initiatives

  Provide first-line HR support and ensure compliance with employment legislation and policies

  Stakeholder Engagement

  • Build strong relationships with local practices and partners
  • Support meetings, events, and communications with stakeholders
  • Promote collaborative working and share best practice

  Service Development

  • Help develop new policies and procedures
  • Monitor the effectiveness of new services
  • Contribute to quality improvement initiatives

  IT and Social media management

  Managing and updating social media accounts (Facebook, Instagram)

  Creating and scheduling posts with text, images, and videos using tools like Canva.

  Helping with basic IT support and working with external tech providers when needed.

  What Were Looking For

  • Strong organisational and communication skills
  • Comfortable managing multiple projects and priorities in a changing environment
  • Confident leading teams and working across different organisations
  • Keen to learn and grow in a developmental role
  • Experience in health, social care or a related setting is desirable

  Health and Safety/Risk Management

  The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

  The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

  Equality and Diversity

  The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

  Respect for Patient Confidentiality

  The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

  Special Working Conditions

  The post-holder is required to travel independently between PCN sites, and to attend meetings etc. hosted by other agencies.

  Job Description Agreement

  This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the PCN and member practices.

  All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the PCN.

  Job description

  Job responsibilities

  About the Role

  This role is pivotal in supporting the Clinical Director, PCN Manager and PCN practices in the effective delivery of the PCN contractual obligations, service transformation projects, and administrative operations.

  The post holder will coordinate meetings, support project delivery, manage communication flows, assist in workforce administration, and help monitor service and data outcomes in line with population health priorities.Key Responsibilities

  Operational & Administrative Support

  • Support the PCN team and practices with day-to-day operations and project coordination
  • Develop and maintain effective admin systems for PCN initiatives
  • Support the delivery of national (DES) and local service specifications
  • Represent the PCN at internal and external meetings when required
  • Ensure accurate documentation and communication across the network

  Project Management

  • Lead and support PCN-wide projects, driving innovation and integration
  • Produce project reports, evaluations, and funding bids
  • Monitor progress, performance, and outcomes
  • Bid writing for external funding

  Performance Monitoring & Reporting

  • Complete and analyse regular performance reports and audits
  • Provide insights and suggestions for improvement
  • Help resolve any performance issues with relevant teams

  Team & People Management

  • Line manage key PCN staff including the Administration Hub team
  • Support recruitment, onboarding, and development of new roles
  • Identify future staffing and training needs

  Financial Support

  • Assist the PCN Manager with financial tracking and reporting
  • Help ensure invoices and payments are processed accurately and on time
  • Monitor project budgets and value for money

  HR Support

  Support recruitment, onboarding, and induction processes across the PCN

  Maintain accurate staff records and assist with workforce planning and rota coordination

  Coordinate training, development, and staff wellbeing initiatives

  Provide first-line HR support and ensure compliance with employment legislation and policies

  Stakeholder Engagement

  • Build strong relationships with local practices and partners
  • Support meetings, events, and communications with stakeholders
  • Promote collaborative working and share best practice

  Service Development

  • Help develop new policies and procedures
  • Monitor the effectiveness of new services
  • Contribute to quality improvement initiatives

  IT and Social media management

  Managing and updating social media accounts (Facebook, Instagram)

  Creating and scheduling posts with text, images, and videos using tools like Canva.

  Helping with basic IT support and working with external tech providers when needed.

  What Were Looking For

  • Strong organisational and communication skills
  • Comfortable managing multiple projects and priorities in a changing environment
  • Confident leading teams and working across different organisations
  • Keen to learn and grow in a developmental role
  • Experience in health, social care or a related setting is desirable

  Health and Safety/Risk Management

  The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

  The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

  Equality and Diversity

  The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

  Respect for Patient Confidentiality

  The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

  Special Working Conditions

  The post-holder is required to travel independently between PCN sites, and to attend meetings etc. hosted by other agencies.

  Job Description Agreement

  This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the PCN and member practices.

  All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the PCN.

  Person Specification

  Experience

  Essential

  • Experience in a senior administrative or operational role
  • Experience managing or supervising a team
  • Experience working across multiple teams or organisations
  • Experience producing reports, returns, or project documentation
  • Experience supporting HR processes such as recruitment, onboarding, and staff records management
  • Experience coordinating training or workforce development activities

  Desirable

  • Experience within a primary care, NHS, or healthcare setting
  • Experience in service development or quality improvement
  • Experience managing budgets and financial processes
  • Experience preparing funding applications or writing successful bid
  • Experience supporting or delivering service transformation or change management initiatives

  Qualifications

  Essential

  • Educated to degree level or equivalent experience
  • Evidence of continued professional development

  Desirable

  • Relevant qualification in project management or administration (e.g. PRINCE2, ILM, NVQ)

  Knowledge and Skills

  Essential

  • Strong organisational and time management skills
  • Excellent written and verbal communication
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Ability to analyse data and performance information
  • Understanding of confidentiality, data protection, and information governance
  • Demonstrated project management skills, including planning, delivery, and evaluation
  • Awareness of the Primary Care Network (PCN) model and NHS structures
  • Understanding of HR policies and employment legislation

  Desirable

  • Familiarity with performance indicators and contract requirements (e.g. DES specifications)
  • Experience using digital tools for communication and design (e.g. Canva, social media platforms)
  • Understanding of policy development and implementation in healthcare or public sector settings.
  • Ability to manage confidential staff information and maintain accurate records

  Other Requirements

  Essential

  • Willingness to travel between PCN sites and attend external meetings as required

  Personal Attributes

  Essential

  • Able to work independently and manage own workload
  • Flexible and adaptable in a fast-paced, changing environment
  • Strong interpersonal skills, able to build relationships at all levels
  • Committed to improving health outcomes and patient care
  • Upholds values of equality, diversity, and inclusion

  Person Specification

  Experience

  Essential

  • Experience in a senior administrative or operational role
  • Experience managing or supervising a team
  • Experience working across multiple teams or organisations
  • Experience producing reports, returns, or project documentation
  • Experience supporting HR processes such as recruitment, onboarding, and staff records management
  • Experience coordinating training or workforce development activities

  Desirable

  • Experience within a primary care, NHS, or healthcare setting
  • Experience in service development or quality improvement
  • Experience managing budgets and financial processes
  • Experience preparing funding applications or writing successful bid
  • Experience supporting or delivering service transformation or change management initiatives

  Qualifications

  Essential

  • Educated to degree level or equivalent experience
  • Evidence of continued professional development

  Desirable

  • Relevant qualification in project management or administration (e.g. PRINCE2, ILM, NVQ)

  Knowledge and Skills

  Essential

  • Strong organisational and time management skills
  • Excellent written and verbal communication
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Ability to analyse data and performance information
  • Understanding of confidentiality, data protection, and information governance
  • Demonstrated project management skills, including planning, delivery, and evaluation
  • Awareness of the Primary Care Network (PCN) model and NHS structures
  • Understanding of HR policies and employment legislation

  Desirable

  • Familiarity with performance indicators and contract requirements (e.g. DES specifications)
  • Experience using digital tools for communication and design (e.g. Canva, social media platforms)
  • Understanding of policy development and implementation in healthcare or public sector settings.
  • Ability to manage confidential staff information and maintain accurate records

  Other Requirements

  Essential

  • Willingness to travel between PCN sites and attend external meetings as required

  Personal Attributes

  Essential

  • Able to work independently and manage own workload
  • Flexible and adaptable in a fast-paced, changing environment
  • Strong interpersonal skills, able to build relationships at all levels
  • Committed to improving health outcomes and patient care
  • Upholds values of equality, diversity, and inclusion

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Jurassic Coast Primary Care Network

  Address

  West Allington

  Bridport

  Dorset

  DT6 5BN

  
  

  Employer's website

  https://www.jurassiccoastpcn.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Jurassic Coast Primary Care Network

  Address

  West Allington

  Bridport

  Dorset

  DT6 5BN

  
  

  Employer's website

  https://www.jurassiccoastpcn.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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