NHS
PCN Patient Care Co-Ordinator
This job is now closed
Job Description
- Req#: A0415-23-0009?language=en&page=1735&sort=publicationDateDesc
- GCSEs at grade C or equivalent (or 4-9), including English and Maths.
- Training in administration/clerical duties at NVQ level or above.
- NVQ Level 2/3 in Customer Services or Health Care or related discipline.
- Works effectively independently and as a member of a team.
- Flexible approach to meet service needs and ensure a stakeholder focused response.
- Self-motivated and proactive.
- Continued commitment to improve skills and ability in new areas of work.
- Demonstrate excellent interpersonal and communication skills.
- Experience of working in a medical or primary care setting
- General office skills, photocopier, scanning, shredding.
- Awareness of Data Protection Act and need for confidentiality of Information.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
- Excellent understanding of data protection and confidentiality issues.
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
- Committed to own continuing personal development and an ability to support others to develop and progress.
- Computer literate with an ability to use the required GP clinical systems.
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
- Commit to a DBS Check.
- Able to undertake the demands of the post with reasonable adjustments if required.
- UK Driving Licence.
- GCSEs at grade C or equivalent (or 4-9), including English and Maths.
- Training in administration/clerical duties at NVQ level or above.
- NVQ Level 2/3 in Customer Services or Health Care or related discipline.
- Works effectively independently and as a member of a team.
- Flexible approach to meet service needs and ensure a stakeholder focused response.
- Self-motivated and proactive.
- Continued commitment to improve skills and ability in new areas of work.
- Demonstrate excellent interpersonal and communication skills.
- Experience of working in a medical or primary care setting
- General office skills, photocopier, scanning, shredding.
- Awareness of Data Protection Act and need for confidentiality of Information.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
- Excellent understanding of data protection and confidentiality issues.
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
- Committed to own continuing personal development and an ability to support others to develop and progress.
- Computer literate with an ability to use the required GP clinical systems.
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
- Commit to a DBS Check.
- Able to undertake the demands of the post with reasonable adjustments if required.
- UK Driving Licence.
Job summary
Ixworth Surgery, as part of the Blackbourne Primary Care Network, are seeking an Advanced Nurse Practitioner to join our primary care team.
Main duties of the job
We are re seeking a part-time Patient Care Coordinator to join our practice, playing a crucial role in fostering relationships with community providers and services. The successful candidate will collaborate closely with the practice team and the wider Primary Care Network. Responsibilities include overseeing the patient journey in primary care, enhancing service access, offering advice, and ensuring efficient health and care planning. Acting as a liaison between patients, clinicians, and external agencies, the coordinator supports patients in preparing for clinical discussions, freeing up clinicians' time, and addressing potential health issues early on. The role involves direct patient interaction and providing administrative support for the day-to-day operations of the practice.
About us
Ixworth Surgery is a part of Blackbourne Primary Care Network. The practices that form Blackbourne PCN are located in West Suffolk, close by to Bury St Edmunds, and care for patients in rural communities.
At Ixworth Surgery we acknowledge that village life remains distinct from that in a town. Our aim is to provide excellent 21st century medical care, whilst retaining the traditional style and personal approach of country doctoring.
Ixworth Surgery is a GMS GP practice with a patient list of 9,000. It is owned and operated by 4 GP partners who are supported by Salaried GPs, Nurse Practitioners, a Respiratory Nurse Specialist, Practice Nurses and a Health Care Assistant. There is also an onsite pharmacy/dispensary. Administrative support is provided by the Practice Management team, Admin team and Reception team.
Date posted
22 December 2023
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0415-23-0009
Job locations
Thetford Road
Ixworth
Bury St. Edmunds
Suffolk
IP31 2HD
Job descriptionJob description
Job responsibilities
IXWORTH SURGERY AS PART OF BLACKBOURNE PRIMARY CARE NETWORK
JOB TITLE:PCN Patient Care Coordinator
LOCATION:IXWORTH SURGERY
REPORTS TO:Reception Manager at IXWORTH SURGERY
HOURS: 15 hours per week
JOB SUMMARY
Ixworth Surgery serves a population of over 9,000 patients and is part of Blackbourne Primary Care Network.
At Ixworth Surgery we acknowledge that village life remains distinct from that in a town. Our aim is to provide excellent 21st century medical care, whilst retaining the traditional style and personal approach of country doctoring.
We are seeking a part-time Patient Care Coordinator to join our practice, playing a crucial role in fostering relationships with community providers and services. The successful candidate will collaborate closely with the practice team and the wider Primary Care Network. Responsibilities include overseeing the patient journey in primary care, enhancing service access, offering advice, and ensuring efficient health and care planning. Acting as a liaison between patients, clinicians, and external agencies, the coordinator supports patients in preparing for clinical discussions, freeing up clinicians' time, and addressing potential health issues early on. The role involves direct patient interaction and providing administrative support for the day-to-day operations of the practice.
MAJOR DUTIES AND RESPONSIBILITIES OF THE POST:
1.Reception Duties
2.Management of Medical Records
3.Start and End of Day Procedures
4.Primary Care Network
5.Other Delegated Duties
SPECIFIC TASKS:
1.Reception Duties
i)To administer the appointment system, monitor the flow of patients into the consulting and treatment rooms and maintain observation of the waiting area
ii)Ensure that patients who need an urgent consultation are seen according to the practice protocol
iii)Receive, make and divert calls as required and take messages, logging call times and details
iv)Explain practice arrangements to and register new patients in the proper manner ensuring that all administration is completed in order to formally register the patient
v)Advise patients of charges for private services, accepting payment and issuing receipts as appropriate and recording payments made and due according to practice protocols
vi)Respond to all enquires and requests for assistance from patients and other visitors
vii)Refer requests for home visits to the Duty Team following practice protocol
viii)Pass any urgent matter to the relevant clinician.
ix)Action requests for ambulance transportation and record details according to practice protocol
x)Take messages for Doctors and staff when appropriate and ensure they are passed to the person concerned
xi)Notify patients of test results and arrange follow up as appropriate
xii)Ensure reception and waiting room are kept neat and tidy
xiii)Try to ensure that the telephones are answered within four rings and that there is never a queue of patients awaiting attention at the front desk
xiv)Participate in monitoring and restocking reception stationery
xv)Support new members of staff during their probationary period ensuring that practice protocols/procedures are adhered to.
2.Management of Medical Records
i)Pull relevant records for Doctors and Nurses when required
ii)Retrieve and re-file records as required ensuring that the strict alphabetical order is adhered to
iii)Ensure that correspondence, reports, results etc. are correctly filed according to practice protocol
iv)Ensure that records are kept neat and tidy and in good repair with all necessary information recorded on the outer cover
v)Assist with the sorting and tidying of new notes received from the health authority
vi)Add information to the computer system and obtain information from it as required
3.Start and End of Day Procedures
i)Open up premises at the start of the day, sign on the computers and make all necessary preparations to receive patients
ii)Print off Out of Hours contacts and give to duty doctor.
iii)Answer emergency phone and deal with call as necessary according to practice protocol
iv)Ensure all trays in copier are topped up
v)Secure premises at the end of the day ensuring that all computers are switched off, windows are closed, and front door is locked
vi)Tidy station and reception area at the end of each day ensuring all paperwork is stored in accordance with practice policy.
4.Primary Care Network
i)To support the PCN practice team in the delivery of seasonal flu and COVID vaccination clinics.
ii)To support the delivery of Investment and Impact Fund (IIF) targets and other DES/LES specifications.
iii)To provide business support to the Practice Manager, PCN manager and Business Manager.
iv)To work closely with the administration team to support patient recall and health screening programmes.
5.Other Delegated Duties
To undertake any other delegated duties reasonably considered appropriate to the post
Please see Supporting Information for full job description.
Job responsibilities
IXWORTH SURGERY AS PART OF BLACKBOURNE PRIMARY CARE NETWORK
JOB TITLE:PCN Patient Care Coordinator
LOCATION:IXWORTH SURGERY
REPORTS TO:Reception Manager at IXWORTH SURGERY
HOURS: 15 hours per week
JOB SUMMARY
Ixworth Surgery serves a population of over 9,000 patients and is part of Blackbourne Primary Care Network.
At Ixworth Surgery we acknowledge that village life remains distinct from that in a town. Our aim is to provide excellent 21st century medical care, whilst retaining the traditional style and personal approach of country doctoring.
We are seeking a part-time Patient Care Coordinator to join our practice, playing a crucial role in fostering relationships with community providers and services. The successful candidate will collaborate closely with the practice team and the wider Primary Care Network. Responsibilities include overseeing the patient journey in primary care, enhancing service access, offering advice, and ensuring efficient health and care planning. Acting as a liaison between patients, clinicians, and external agencies, the coordinator supports patients in preparing for clinical discussions, freeing up clinicians' time, and addressing potential health issues early on. The role involves direct patient interaction and providing administrative support for the day-to-day operations of the practice.
MAJOR DUTIES AND RESPONSIBILITIES OF THE POST:
1.Reception Duties
2.Management of Medical Records
3.Start and End of Day Procedures
4.Primary Care Network
5.Other Delegated Duties
SPECIFIC TASKS:
1.Reception Duties
i)To administer the appointment system, monitor the flow of patients into the consulting and treatment rooms and maintain observation of the waiting area
ii)Ensure that patients who need an urgent consultation are seen according to the practice protocol
iii)Receive, make and divert calls as required and take messages, logging call times and details
iv)Explain practice arrangements to and register new patients in the proper manner ensuring that all administration is completed in order to formally register the patient
v)Advise patients of charges for private services, accepting payment and issuing receipts as appropriate and recording payments made and due according to practice protocols
vi)Respond to all enquires and requests for assistance from patients and other visitors
vii)Refer requests for home visits to the Duty Team following practice protocol
viii)Pass any urgent matter to the relevant clinician.
ix)Action requests for ambulance transportation and record details according to practice protocol
x)Take messages for Doctors and staff when appropriate and ensure they are passed to the person concerned
xi)Notify patients of test results and arrange follow up as appropriate
xii)Ensure reception and waiting room are kept neat and tidy
xiii)Try to ensure that the telephones are answered within four rings and that there is never a queue of patients awaiting attention at the front desk
xiv)Participate in monitoring and restocking reception stationery
xv)Support new members of staff during their probationary period ensuring that practice protocols/procedures are adhered to.
2.Management of Medical Records
i)Pull relevant records for Doctors and Nurses when required
ii)Retrieve and re-file records as required ensuring that the strict alphabetical order is adhered to
iii)Ensure that correspondence, reports, results etc. are correctly filed according to practice protocol
iv)Ensure that records are kept neat and tidy and in good repair with all necessary information recorded on the outer cover
v)Assist with the sorting and tidying of new notes received from the health authority
vi)Add information to the computer system and obtain information from it as required
3.Start and End of Day Procedures
i)Open up premises at the start of the day, sign on the computers and make all necessary preparations to receive patients
ii)Print off Out of Hours contacts and give to duty doctor.
iii)Answer emergency phone and deal with call as necessary according to practice protocol
iv)Ensure all trays in copier are topped up
v)Secure premises at the end of the day ensuring that all computers are switched off, windows are closed, and front door is locked
vi)Tidy station and reception area at the end of each day ensuring all paperwork is stored in accordance with practice policy.
4.Primary Care Network
i)To support the PCN practice team in the delivery of seasonal flu and COVID vaccination clinics.
ii)To support the delivery of Investment and Impact Fund (IIF) targets and other DES/LES specifications.
iii)To provide business support to the Practice Manager, PCN manager and Business Manager.
iv)To work closely with the administration team to support patient recall and health screening programmes.
5.Other Delegated Duties
To undertake any other delegated duties reasonably considered appropriate to the post
Please see Supporting Information for full job description.
Person SpecificationPerson Specification
Qualifications
Desirable
Personal Attributes
Essential
Experience
Desirable
Skills
Essential
Desirable
Physical Requirements
Essential
Desirable
Qualifications
Desirable
Personal Attributes
Essential
Experience
Desirable
Skills
Essential
Desirable
Physical Requirements
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
IXWORTH SURGERY
Address
Thetford Road
Ixworth
Bury St. Edmunds
Suffolk
IP31 2HD
Employer's website
Employer details
Employer name
IXWORTH SURGERY
Address
Thetford Road
Ixworth
Bury St. Edmunds
Suffolk
IP31 2HD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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