• Job Description

  Req#: 221

  Summary : The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/She is also responsible for assisting the cashier in the collection of payment for all guest transactions.

  Education & Experience: High School diploma or equivalent and/or experience in a hotel or related field preferred.

  Essential Duties and Responsibilities:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance with The Peaks Resort & Spa standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing proper uniform and nametag when working.
  • Comply at all times with The Peaks Resort & Spa standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and other employees.
  • Great and seat guests at appropriate tables in a timely manner.
  • Be attentive of guests’ needs; assist in providing a pleasant dining experience.
  • Assist cashier in collection of money or credit cards from guests and servers as needed
  • Know how to prepare cashier report at end of shift.
  • Pay out servers’ and service attendants’ tips if appropriate.
  • Know how to properly take reservations using OpenTable
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Preform opening and closing duties according to established side work checklist.
  • Ability to answer the telephone according to standards.
  • Have a complete knowledge of standards of service for receiving a room service order.
  • Have a though knowledge of menus and current specials in all applicable departments.
  • Takes to-go orders and prepares the items to-go.
  • Must be able to stand for an 8 hour shift

  Marginal

  • Assist servers and cashiers in the servicing of guests as needed.
  • Know and understand the state liquor laws.
  • Preform other duties as requested by management.
  • Attend meetings/trainings as required by management.

  Supervisory Responsibilities:

  The position has no supervisory responsibilities.

  Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  Language Skills:

  • Ability to print and speak simple sentences.
  • Able to convey information and ideas clearly.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

  Reasoning Ability:

  • Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to multi task.
  • Ability to effectively handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Ability to work with and understand financial information and data, and basic arithmetic functions.

  Other Qualifications:

  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must routinely meet deadlines.

  Physical Demands:

  • Must be able to function effectively at elevations of 10,000 feet or higher.

  • Flexible and long hours sometimes required, including holidays and weekends.
  • Light work-Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

  Work Environment:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  The Peaks Resort Team Members must be flexible and willing to adapt to changing business volumes / locations / and work function at a moment’s notice. This is a unique property with tremendous potential to for individuals to grow.

  The pay rate for this position is $16/hr. This position does have the ability to earn tips.

  Benefits include paid sick leave, ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts

• About the company

  The Telluride Ski Resort is a year-round destination located in the southwest corner of Colorado.

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