Do you have experience in dealing with Finance and Data related processes and a key eye for detail?

We have a number of openings for Pension Case Handlers to join us on an initial 8 month fixed - term contract and are seeking individuals with a strong skillset in data and numbers.
This is a fully remote role , however flexibility to travel is required in the event we have a team collaboration day in the office.

As a Pension Case Handler in our dedicated team, you will work with the Team Manager and Operations Manager in the delivery of an excellent customer focused service, whilst always maintaining high quality and accuracy levels.

You will be responsible for supporting the Pensions service line to consistently meet Capita's standards for quality, productivity, and customer satisfaction. Through supporting the accurate delivery of services that contribute significantly to the achievement of Key Performance Indicators (KPI’s) and Service Level Agreements (SLAs) plus other business objectives.

Job title:

Pension Case Handler

Job Description:

What you'll be doing:

• Respond to enquiries by providing a high standard of communication to GP practices, NHS England, colleagues within PCSE and the wider service via letter, telephone, occasional face to face via Teams and e-mail.

• Record and update information in the designated manner, manual, system etc. to enable accurate payments and pensions processes.

• Update GP pension records on the PCSE Online system and provide updates to NHS Pensions Service.

• Input, validate, co-ordinate and monitor pension contributions for NHS providers and performers and locums and update NHS Pensions Service via their on-line system.

• Check, update and return allocated cash report weekly to NHS England, if necessary request appropriate forms from GP’s.

• Update NHS Pensions Online (POL) system to commence or cease pension record or deductions

• Take ownership by proactively managing and investigating caseloads.

• Enter important information given to us by agencies onto our systems

• Provide information, advice and updates to professionals’ agencies

• Complete outbound contact to customer to assist with updating their pension record

• Deal with incoming telephony queries.

• Provide a high degree of quality and achieve accuracy benchmarks in everything you do

• Offer flexibility across multiple disciplines based on the demands of the business.

• Assist other parts of PCSE as and when required including Contact Centre

What we're looking for:

• Experience of working in a back office role, dealing with Finance and Data related processes.

• Financial or Pensions background is highly advantageous.

• Outstanding written and verbal communication skills

• Ability to work across multiple Data Sets, extracting and Calculating Pension benefits.

• Ability to process high volumes of work.

• Self-starter and ability to achieve outcomes whist working remotely.

• Excellent focus on quality and acute attention to detail

• Comfortable working to specific targets and goals.

• Ability to use Word, Excel, Outlook Email & Calendar at a basic level.

• A team player with the ability to work independently

What’s in it for you?

• £21,225 Salary

• Home based role with Virtual training provided

Location:

,

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)