• Job Description

  Req#: UKIR00915
  
  Position Overview
  
  
  Fixed Term Contract (12-18 months)
  The Pension Technical Specialist role is accountable for the fully embedding Omnilife’s Customer management framework, customer strategy, operations strategy, policies, and business standards across the business. The role holder will be responsible for providing the business with subject matter expertise training and guidance and play a vital role in developing and embedding an outcome focused learning and continuous improvement culture across the Omnilife operations team.
  
  
  Responsibilities
  
  
  • Provide subject matter expertise, deliver training, coaching and guidance
  • Customer, product, and service data analysis which provides a clear frame for customer service standards and product requirements. Embed the use of such data in risk-based decision making.
  • Embed key service principles into practices through the ongoing development, assessment, and use of Operational & Conduct risk appetite, tolerances, frameworks, and business standards
  • Promote achievement of good business & customer outcomes, and a continuous improvement culture through clear, concise, and unambiguous documentation and articulation of expectations.
  • Deliver operational risk management, control assessments and first-line risk and control assurance that Omnilife’s customer strategy, standards and practices are met, remain relevant and comply with the Company’s policy, as well as legal and regulatory obligations.
  • Develop and embed Omnilife’s Deal Readiness Framework, with a clear focus on the Operational and Customer considerations.
  • Lead the development of effective standards, documents, methodologies, and playbooks to complete timely and product, customer, and services due diligence for potential new deals.
  • Lead the development of effective standards, documents, control systems, procedures, and methodologies to efficiently on-board further books of business.
  • Deliver clear, concise, and unambiguous operational change analysis, in particular for regulatory change. Apply technical and business knowledge to communicate change requirements, the practical implications for the business and plans necessary for its implementation.
  
  
  Requirements
  
  
  • CII qualification (or similar): CF1: UK Financial services, Regulation and Ethics; FA1: Life Office Administration; FA2: Pensions Administration
  • Significant Financial services operational experience and a strong working knowledge of UK legal and regulatory requirements for Omnilife’s core product lines
  • Proven ability to take full responsibility for the delivery of core components of business and operational strategy.
  • Demonstrable experience of embedding efficient administration standards and practices (particularly annuity business)
  • Experience in leading and being the catalyst for continuous improvement and developing innovative and efficient solutions to problems.
  • Proven ability to produce clear, concise, and unambiguous documentation / presentations to customers, both senior and more junior internal stakeholders, and external stakeholders.
  • Excellent analytical and problem-solving skills with experience of investigating root cause and proposing solutions
  • Experience of analysing and delivering outcome focused change
  • Experience working in a matrix structure with geographically distributed teams
  
  
  
  
  
  RGA’s Commitment to Diversity, Equity, and Inclusion
  RGA Aims to evolve RGA workplaces and the communities in which RGA has a presence, into more diverse, equitable and inclusive environments. We will create a culture where individuals are valued, feel a sense of belonging, and are respected for their differences – a workplace where all employees are encouraged and supported to reach their full potential.
  Our individual, social, economic, and cultural identities shape and influence our experiences and perspectives. Therefore, to do our best work RGA will ensure diversity in our workforce across the various dimensions of social, interpersonal, and cultural identity -- and by practicing inclusivity in how we work with one another. Inclusion in our workplace is a step towards our purpose of making financial protection accessible to all.
  Flexible Working
  We support hybrid and flexible ways of working and would welcome a discussion on how we can balance what is important to you with business requirements during the recruitment process.
  What can RGA offer you?
  • Competitive salary
  • Financial support with reference to Qualifications and Learning and Development Courses.
  • 25 Days Annual Leave, Plus Bank Holidays.
  • Pension Package.
  • Private Medical Insurance
  • Life Assurance.
  • Group Income Protection.
  Company Overview
  Omnilife is wholly owned subsidiary of RGA. It is a closed book consolidator with a focus on acquiring UK centric blocks of business.
  Reinsurance Group of America, Incorporated (RGA), a Fortune 500 company, is among the leading global providers of life reinsurance and financial solutions, with approximately $3.5 trillion of life reinsurance in force and assets of $92.2 billion as of December 31, 2021. Founded in 1973, RGA today is recognized for its deep technical expertise in risk and capital management, innovative solutions, and commitment to serving its clients. With headquarters in St. Louis, Missouri, and operations around the world, RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, health reinsurance, facultative underwriting, product development, and financial solutions
  
  

• About the company

  At RGA, we specialize in providing life and health-related reinsurance and financial solutions to help our clients effectively manage risk and capital.

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