• Job Description

  Req#: 35580
  Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
  Overview
  
  
  Provides support to clients and their employees and internal partners. Responsible for setup and ongoing processing, maintenance and support of client accounts.
  
  Responsibilities
  
  
  • Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails.
  • Contact current clients/ employees via outbound call/ email campaign as needed.
  • Processes benefit enrollments for PEO product offerings for clients to ensure timely processing.
  • Researches and resolves basic product and service issues from the field, clients and their employees to maintain accurate and timely responses. Documents information in CRM to track every interaction while utilizing all necessary systems.
  • Prepares and process basic benefit adjustments.
  • Provides guidance to clients and their employees regarding product offerings, including setup and use of Health & Benefits online to ensure optimal client retention.
  • Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws; including Paychex Section 125 plan.
  • Maintains knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO.
  • Researches and completes weekly processing reports.
  • Performs data input and maintains strong prioritization and organizational skills and professional communications in all interactions.
  • Utilizes problem resolution techniques to assist customers, internal and external partners and makes recommendations to team and management.
  • Interact with Health & Benefit carriers to resolve customer needs.
  • Participates in special projects as needed.
  
  Qualifications
  
  
  • H.S. Diploma - Required
  • 2 years of experience in Customer service.
  • Detail Oriented - Required
  • Customer Service - Required
  • Interpersonal Communications - Required
  • Problem Solving - Required
  • Customer Relationship Management - Required
  • Microsoft Office - Required
  
  Compensation
  
  In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.17-27.22 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.”
  
  Live the Paychex Values
  
  
  Act with uncompromising integrity.
  Provide outstanding service and build trusted relationships.
  Drive innovation in our products and services and continually improve our processes.
  Work in partnership and support each other.
  Be personally accountable and deliver on commitments.
  Treat each other with respect and dignity.
  
  What's in it for you?
  
  
  • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
  • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
  • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
  • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
  • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
  
  Not sure if you meet every requirement?
  
  At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
  
  Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.
  
  • H.S. Diploma - Required
  • 2 years of experience in Customer service.
  • Detail Oriented - Required
  • Customer Service - Required
  • Interpersonal Communications - Required
  • Problem Solving - Required
  • Customer Relationship Management - Required
  • Microsoft Office - Required
  
  
  • Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails.
  • Contact current clients/ employees via outbound call/ email campaign as needed.
  • Processes benefit enrollments for PEO product offerings for clients to ensure timely processing.
  • Researches and resolves basic product and service issues from the field, clients and their employees to maintain accurate and timely responses. Documents information in CRM to track every interaction while utilizing all necessary systems.
  • Prepares and process basic benefit adjustments.
  • Provides guidance to clients and their employees regarding product offerings, including setup and use of Health & Benefits online to ensure optimal client retention.
  • Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws; including Paychex Section 125 plan.
  • Maintains knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO.
  • Researches and completes weekly processing reports.
  • Performs data input and maintains strong prioritization and organizational skills and professional communications in all interactions.
  • Utilizes problem resolution techniques to assist customers, internal and external partners and makes recommendations to team and management.
  • Interact with Health & Benefit carriers to resolve customer needs.
  • Participates in special projects as needed.

• About the company

  Paychex, Inc. is an American provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses.

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