• Job Description

  Req#: R_2509_11960

  About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

  The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

  It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

  What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

  We are seeking a dedicated and detail-oriented individual to join our team as a People Operations Coordinator. You will play a crucial role in supporting the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes. The ideal candidate will have a passion for HR and People Experience, excellent organizational skills, and a strong customer service orientation.

  Responsibilities

  Employee Experience

  • Work with the People team to deliver an empathic and customer service-focused experience for everyone at Deputy.

  • Provides support to employee questions and inquiries, delivering high-level customer service and considers how we innovate and advance our People Operations backbone.

  HR Administration

  • Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests and maintaining personnel records.

  • This role will be in a global team, spanning Australia, US, UK and India, specifically the delivery of new hire orientation and onboarding sessions in Australia

  • Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling, and performance reviews in Lattice.

  • Manage employee data in Rippling our HRIS (Human Resources Information System) while ensuring data accuracy and integrity. Ensure employee experience processes are met - eg referral payments, sign-on bonuses, etc.

  Systems, Automation & Reporting

  • Ensure rigorous QA processes are implemented and followed for all data entry tasks.

  • Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.

  • Ownership of the People Confluence space and Human Resources Google drive, ensuring documents are up-to-date and accurate.

  • Ensure the People Ops playbook is kept up to date with documented processes and links.

  • Lattice administration including Surveys, RAD Review Cycles, Impact Conversations via “Updates”.

  • Report on people initiatives as required, including Surveys, RAD Review Cycles, Impact Conversations.

  Employee Relations

  • Zendesk triage, ensuring a 24 hour response time across tickets.

  • Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.

  • Assist with employee relations documentation, including disciplinary actions, and performance management processes.

  Qualifications and Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field is desired.

  • 3-5 years of experience in HR administration or a similar role.

  • Knowledge of Australian employment laws and regulations.

  • Strong attention to detail and excellent organisational skills.

  • Proficiency in Google Suite and HRIS software; experience with Rippling or similar HRIS platforms is preferred

  Note: This role will be working remotely and on a fixed term contract

  How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

  
  DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

  We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

• About the company

  TaskUs is a fast growing tech-enabled BPO company, delivering customer support, AI operations and content security services to power innovative companies.

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