• Job Description

  Req#: 200544865

  Summary

  Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners across Apple to execute Retail programs, enabling teams and customers to receive a world class experience!

  Key Qualifications

  • Excellent organization and time management skills with the ability to perform multiple activities simultaneously
  • Ability to identify scheduling trends and make adjustments accordingly
  • Proven decision making and problem-solving skills
  • Consistent track record in prioritizing, planning, and executing strategies
  • Agile, comfortable working in a fast-paced, time critical environment
  • Self-motivated individual who values a diverse work environment
  • Good verbal and written communication skills in English
  • Technical expertise in resource planning systems, platforms, and workforce optimization or a related area experience preferred
  • Prior Apple Retail experience or knowledge of the Apple Retail organization preferred

  Description

  We are looking for an Operations Analyst to build consistent and fair schedules for multiple stores that positively impact our employees and customers! You will work alongside a team of Process Analysts to build effective schedules, through consistent and dynamic resource planning. You will be responsible to navigate the complexities of multiple stores and across multiple countries where necessary. Role and responsibilities: Build consistent, fair, and flexible schedules to support the employee and customer experience Partner with the Process Analyst to align on scheduled hours allocation, traffic analysis, and store goals to drive and deliver a high-quality schedule Complete adjustments to current published schedules to support shift swaps and real time changes Partner with Process Analyst to advise on how current payroll, local payroll laws, time away, availability, and hiring trends impact scheduling performance and identify solutions Drive timely, accurate, and consistent resource planning strategies across several locations Maintain subject matter expertise of the current scheduling system Attend and participate in Global Retail Support (GRS) communications regarding system enhancements, scheduling updates and training Accountable to compliance of scheduling rules, store policies and procedures across multiple locations and countries where applicable

  Education & Experience

  Additional Requirements

  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs and may include evenings and weekends.
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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