At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

HR Administrator

Permanent

Manchester : £21,200- £22,400

Hybrid Working

Do you have experience in HR administration?

Are you looking for an opportunity to progress and develop your knowledge and skills within an HR environment?

As one of the HR administrators, you will support the full employee lifecycle from on-boarding to off-boarding and everything in between.

In this role, you will be part of a team of 6 where you will not only deal with day to day administration responsibilities, but you will also oversee a particular business area within AQA and manage all the requests for that area. You will be working closely with payroll to ensure employees are paid accurately and on time.

What’s in it for me?

• a working week of 35 hours per week with a good pension; up to 18.5% combined contribution
• 25 days annual leave, rising a day per year for your first five years with Bank Holidays and additional closure days at Christmas.
• Private Medical Insurance and a Health Care Cash Reward Plan
• Life Assurance and more.

What do I need to be successful?

• Experience of using a HR management system
• Proven experience as an HR Administrator or in a similar role
• High level of accuracy and attention to detail
• Excellent time management skills, with ability to prioritise and deliver to deadlines
• Ability to work as part of a team as well as independently
• Excellent written and verbal communication
• A good understanding of Microsoft Office applications
• Knowledge of using Workday would be beneficial

What do I do next?

Upload your most recent CV and cover letter explaining why you are the best person for the job.

You could wait until applications close at midnight on Tuesday 30 January to apply but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every application will receive a response.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

To provide an effective and efficient customer service experience for managers and staff through the delivery of all employee lifecycle administration. This is inclusive of managing the administration of benefits schemes and, on occasion, leading first level meetings and supporting formal hearings.

To provide general administrative support including responding to items in shared mailboxes / the customer support ticket system.

To maintain the accuracy of HR databases ensuring they reflect the current status of employees and produce reports as required.

To maintain Workday with support from BSG, including the testing of changes to business processes and Workday Releases.

To undertake continuous improvement work and support People Group initiatives as determined by the Admin Manager.Section 1 – Accountabilities

Customer (external or internal)
Being trusted and reliable in assessment design and delivery
Contributes positively to People Services having a reputation of providing a professional, right first time and customer focused service that is flexible to the changing needs of the business. Customer service delivery is consistent with AQA being seen as an ‘employer of choice’.
Customers’ expectations are managed effectively and all queries are followed up in a timely and efficient manner meeting Service Level Agreements.
Queries are investigated with advice sought, as appropriate, from People Group colleagues to ensure consistency and compliance with AQA policies and procedures.
A comprehensive HR administration service is provided, using appropriate communication channels that are in line with Data Protection, confidentiality and ISMS requirements.
Opportunities for process improvements are identified and implemented in liaison with key stakeholders.
As and when required, provides confidential support to formal hearings (disciplinary, grievance, capability, absence) to ensure accurate notes of hearings are available to the appropriate stakeholders in line with policies and procedures.
Demonstrates commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change.

Cash (finances)
Ensuring sound financial management and a robust asset base
Maintains the accuracy of HR databases which, in turn, enables accurate information for payroll and the production of key people metrics to inform corporate and divisional people plans and decision making.
Ensures accurate information is available in respect of people costs associated with severance/ settlement approaches to inform commercial decisions.
Applies AQA’s HR policies and other legislative requirements, including HSE, Equal Opportunities and ISMS to ensure AQA is safe and legally compliant.

Product and internal processes
Delivering quality products and outcomes – as recognised by the customer
Accurately delivers all aspects of the employee lifecycle administration including references, inductions, contracts of employment, contractual changes, family leave and terminations.
Provides accurate information, as required, to other departments, e.g. Payroll, Pensions, IT and HSE for informed decision making.
Produces accurate confidential correspondence as required using standardised documentation through the HR shared drive or HR databases, ensuring minimal errors and risk to AQA.
Provides administrative support for AQA’s employee benefit schemes. Promotes the schemes, coordinates related activity such as the distribution of flu vouchers, coordinating health checks etc., maintains records of usage and responds to staff queries.
Collates, produces and evaluates information and undertakes research tasks on topics identified, enabling continuous improvement of the People Services function and supports the delivery of the People Group plan.
Produces documentation for organisational transformation initiatives, including the timely processing of settlement agreements and related invoices. Provides a smooth process for the teams concerned, including those staff who are displaced, and risk to the business is minimised.

People and culture
Ensuring we have great people achieving their potential
Participates in professional development, role-modelling continuous learning and knowledge sharing within own areas and across the organisation to ensure continuous improvement and current thinking is utilised.

Technology
Delivering demonstrably secure, reliable, agile and cost-effective systems
Maintains accurate hard copy and electronic staff records, making full use of systems. Produces management information/reports as required to support the business in decision making and strategic planning.
Keeps hard copy and electronic records, files, reports, and documentation secure, accurate and up-to-date. Ensures that files and documentation are accessible to appropriate People Group colleagues only, enabling them to work efficiently whilst minimising risks to data protection through effective record management.

Government and external
Providing timely, valued insight and evidence that inform policy
Ensures AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.

Section 2 – Key relationships and performance

Key internal relationships:
People Leadership Team
Business People Managers – support on employee life cycle matters
Staff – provision of advice and support
Strategic HR Business Partners Strategic HR Business Partners and People Services Advisers – liaise with and inform of, ongoing services being provided, any changes and support required to the people services team
Payroll and Pensions Team
Resourcing Team
Business Solutions Group – in particular the Workday Support Team
Accounts Payable – liaise with to ensure prompt payment of suppliers invoices

Key external relationships:
External service providers, e.g. Occupational Health, employee benefit providers

Key performance indicators:
Delivery of service in line with Service Level Agreements for both quality and time.

Section 3 – Person profile

Knowledge
Sound knowledge and understanding of office systems and procedures - A/I/P
Sound knowledge and understanding of HR and organisational development including some knowledge of employer relations issues and consultative bodies - A/I/P

Qualification
Good standard of education including Maths and English - A
Minimum CIPD level 3 - A

Skills
Proven organisational skills and ability to deliver to agreed timescales - A/I/P
Good customer service skills in both written and oral enquiries - A/I/P
Good keyboard skills including proficiency in Word, Excel, PowerPoint, and Outlook - A/P
Ability to develop good working relationships with staff at all levels with excellent demonstrable interpersonal skills - P
Ability to deal tactfully and discreetly with sensitive and confidential matters - P
Displays attention to detail and accuracy in dealing with and processing information and filing (manual and electronic) - A/P

Experience
Experience of working in a busy office environment with deadlines - A/I
Experience of a wide range of administration and customer service work - A
Experience of working in a customer service focused team - A
Proven experience of implementing process improvements and maximising the use of technology - A/I/P

Behaviours
CIPD Profession Map - Band 1

Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation