Sound Physicians
People Support Associate (Contract-to-Hire)
4 days agoWhat's your preference?
Job Description
- Req#: PEOPL005177
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $26 per hour
- Opportunity for career advancement and growth within the organization
- Remote work flexibility
- Supportive and collaborative work environment
- Chance to make a positive impact on employee experience
What to Expect (Job Responsibilities):
- Serve as the first point of contact for Tier 0 and Tier 1 People inquiries, resolving or triaging tickets to ensure prompt and accurate service
- Provide guidance on company policies, procedures, and HR systems using established knowledge base articles
- Draft termination letters and support administrative offboarding tasks, ensuring accurate documentation
- Manage employment verification requests in accordance with policy and compliance requirements
- Identify trends in ticket traffic and recommend updates to self-service tools or process improvements
What is Required (Qualifications):
- 2–4 years of HR, shared services, or administrative support experience, including direct employee interaction
- At least 1 year of experience supporting employee lifecycle processes, including terminations
- Experience working in or supporting a ticketing/case management system
- Bachelor's degree in a related field or equivalent experience preferred
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Familiarity with HRIS (UKG preferred) and ticketing systems (FreshService or equivalent)
- Comfortable working with evolving tools, automation platforms, and AI-based solutions
- Ability to manage multiple priorities with speed and accuracy
- Eagerness to improve existing processes and contribute to operational excellence
#HealthcareServices #HRSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion
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