Sound Physicians
People Support Associate (Contract-to-Hire)
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Job Description
- Req#: PEOPL005177
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $26 per hour
- Full-time remote work opportunity with a contract-to-hire arrangement
- Focus on service excellence and continuous improvement in a supportive environment
- Opportunity to work with evolving technology and contribute to process optimization
- Engage in a culture of operational excellence and employee support
What to Expect (Job Responsibilities):
- Serve as the first point of contact for Tier 0 and Tier 1 People inquiries, resolving or triaging tickets through the ticketing system
- Provide guidance on company policies, procedures, and HR systems using established knowledge base articles
- Draft termination letters and support administrative offboarding tasks while ensuring compliance
- Manage employment verification requests in line with policy requirements
- Identify trends in ticket traffic and recommend updates to self-service tools or process improvements
What is Required (Qualifications):
- 2–4 years of HR, shared services, or administrative support experience, including direct employee interaction
- At least 1 year of experience supporting employee lifecycle processes, including terminations
- Familiarity with HRIS (UKG preferred) and ticketing systems (FreshService or equivalent)
- Excellent verbal and written communication skills
- Understanding of HR policies and compliance obligations related to offboarding
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in a related field or equivalent experience preferred
- Eagerness to improve existing processes and contribute to a culture of operational excellence
- Comfortable working autonomously and as part of a distributed team
#HealthcareServices #HRSupport #RemoteWork #CareerOpportunity #OperationalExcellence
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Improving quality and lowering the cost of care for patients in the communities we serve.
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