• Job Description

  Req#: C9298-COO-0087?language=en&page=98&sort=publicationDateDesc

  Job summary

  The Leeds Teaching Hospitals NHS Trust is looking to recruit a Performance Coordinator to join the Performance Team on a 6-month secondment working 2 days per week.The role involves supporting the performance Team within Corporate Operations and would be an ideal opportunity for anyone wishing to have exposure to the new key programmes of work and Trust wide developments.

  The role of the Performance Coordinator will provide analytical and administrative support for the monitoring and reporting of performance standards and key operational metrics.You will have excellent IT skills with a detailed knowledge of Microsoft Excel and the ability to interpret report and escalate opportunities and risks within service delivery.You need to be an excellent team player, with well-developed communication skills and the ability to work under pressure and to tight deadlines.

  Expected Shortlisting Date

  12/09/2025

  Planned Interview Date

  19/09/2025

  Main duties of the job

  The ideal candidate would have experience and knowledge of the following:

  Performance Reporting

  Performance Standards

  Understanding of elective access policy, guidance and experience of managing patient pathways

  Electronic patient management systems

  Microsoft Office (Excel, PowerPoint and Word)

  NHS Constitution

  You will be expected to:

  Create and maintain spreadsheets to support the performance team with management of service delivery.

  Create and maintain performance information packs to support performance team, directors of operations and CSUs in respect of service delivery meetings

  Provide support for other performance related activities across the Performance Team and Corporate Ops

  Provide support to performance team and corporate ops in relation to RTT and validation

  Arrange and attend meetings, record and circulate actions and perform other administrative duties where required

  The ideal candidate will possess the following qualities:

  Positive approach and outlook

  Excellent analytical and communication skills

  Attention to detail and the ability to produce work of a high standard

  Team player as well as the ability to work autonomously

  Ability to respond in an agile way to competing demands and prioritise your workload

  The Leeds Way Values

  The advert will close on 11 September 2025

  Interviews will be week commencing 19 September

  Please ensure when applying you have your line managers support for this secondment

  About us

  Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

  Details

  Date posted

  22 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £31,049 to £37,796 a year

  Contract

  Secondment

  Duration

  6 months

  Working pattern

  Full-time, Flexible working

  Reference number

  C9298-COO-0087

  Job locations

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Job description

  Job responsibilities

  The post holder will be responsible for ensuring the provision of efficient and effective processes to support the delivery of the Integrated Accountability Framework process across all 19 CSUs within LTHT. They will work with the ADOPs and Performance team, Finance, HR, Quality and CSU colleagues, being responsible for the overall coordination of the IAF meeting schedule, performance packs/ data content, collation and circulation, meeting recording, action agreement and ensuring action updating by CSU/ IAF meeting members as well as collation of key themes/ actions for Performance Team attention.

  They will be responsible for the day to day delivery of the Integrated Accountability meeting programme. The post holder will ensure the provision of a highly effective administration service to the Performance and ADOP team ensuring Integrated Accountability meetings schedule is in place, it is communicated to the wider senior operations team, and that content of the meetings/ papers required are regularly reviewed and are circulated to all members in a timely manner. As part of their role they will also ensure actions are recorded and followed up to ensure timely delivery by the CSU team. In addition they will provide support for other performance activities across the wider team.

  The post holder will need the ability to contribute significantly to the IAF meetings, demonstrating appropriate challenge to senior colleagues to ensure agreed performance actions are completed. They will be confident in working autonomously, whilst retaining clear understanding of which issues require escalation.

  The purpose of the Trust Integrated Accountability Framework is to:

  Support Clinical Service and Support Units (CSUs) to achieve performance and quality standards in relation to all internal and externally mandated indicators.

  Enable an objective assessment of performance and quality within each CSU and across the organisation.

  Enable the organisation to forecast future performance and quality against specific targets and indicators, prioritise resources and facilitate plans for improvement and resilience at CSU and Trust level.

  Determine service development priorities for the organisation.

  Describe the governance arrangements from CSU, through the Executive Team to the Board which ensure performance and quality issues are escalated appropriately, and that the Board is informed of organisational performance risks.

  Ensure the organisation has effective systems and processes in place to provide assurance to external stakeholders and regulators.

  KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

  The core knowledge, skills and experience required in the post are set out in detail in the person specification.

  THE LEEDS WAY VALUES:

  Our values are part of what make us different from other Trusts, so we see this as strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work.

  Our five values are:

  Patient-centered, Collaborative, Fair, Accountable, Empowered

  The core behaviours required for this post are set out in detail in the person specification.

  The core knowledge and understanding required for this post are set out in detail in the person specification.

  PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY:

  They will be responsible for the development of and delivery of the Integrated Accountability Framework and Integrated Accountability CSU Meetings.

  Support the Integrated Accountability review process with production of supporting data into underlying CSU performance issues ensuring recorded actions are followed up and outcome recorded. Escalation to the relevant ADOP, CSU triumvirate or Performance and Development Manager of any outstanding action points to be addressed.

  The post holder is required to have excellent communication skills and the ability to provide and receive complex information in relation to the delivery of the Trust Integrated accountability agenda

  To be responsible for the continual review of the Integrated Accountability action points and supporting the development and implementation of remedial action plans, as necessary to ensure required performance is achieved.

  To ensure the delivery of those projects identified for implementation through the integrated accountability agreed actions.

  To assist the Performance and Development Manager with any CSU business case development and negotiation with stakeholders outside their CSU where appropriate.

  Ensure effective systems for monitoring and auditing activity are in place. Identify and respond appropriately to potential problems and work with other members of the Corporate Operations/ Trust CSU senior teams /Performance Team to ensure any data capture issues are escalated appropriately.

  Deliver the regular audit of waiting lists as part of Performance Team processes, following this up with any necessary action, advice, coaching and/or training of staff.

  Oversee the management of non-staffing budgets; ensuring that available resources are deployed efficiently and effectively to support the administrative and operational processes.

  Ensure systems to cover staff annual leave, sickness and vacancies are maintained.

  Provide operational support and advice to other members of the wider Trust teams as required.

  Support and assist the Performance and Development Managers, ADOPs, CSUs and wider Senior Operations team with other projects and responsibilities as required.

  Proposes policy changes across the Trust to address issues raised at Integrated Accountability / Performance meetings, developing appropriate policy changes, supporting systems and is integral to any following dissemination, awareness raising and adoption.

  Ensures any Trust wide policy and supporting protocol changes are incorporated into the Performance Team, Performance meetings and Integrated Accountability meetings.

  Health and Safety / Risk Management:

  All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.

  Infection Control:

  The post holder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

  Equality and Diversity:

  The post holder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

  Patient and Public Involvement:

  The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.

  Training and Personal Development Continuous Professional Development:

  The post holder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The post holder will undertake all mandatory training required for the role.

  Respect for Confidentiality:

  All employees must maintain strict confidentiality in respect of patient and staff records, complying with the requirements of the Caldicott Report, the Data Protection Act, Access to Health Records Act, Mental Health Act and subsequent legislation issued in relation to confidential data. They should ensure all staff practice in accordance with these guidelines. The post holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

  COMMUNUCATION AND WORKING RELATIONSHIPS:

  Key working relationships include:

  Deputy Chief Operating Officer

  Corporate General Manager

  Directors of Operations

  CSU Triumvirate teams (Clinical Director, General Manager, Head of Nursing)

  Performance Team

  Senior Finance team (Assistant Director of Finance, Senior Finance Business partners)

  Senior HR advisors

  Quality Managers

  Senior Corporate Information teams

  Medical Director Operations

  Nursing Directors of Operations

  Quality Director Operations

  The post holder is expected to establish and maintain effective working relationships with all relevant individuals and teams, acting as the main contact point for all parties involved in the delivery of the Trusts Integrated Accountability agenda.

  As part of this they will provide and receive highly complex, often sensitive and contentious performance information to all levels of Trust staff. They will need to act to ensure agreement is reached / cooperation gained regarding actions teams have to take to address to improve performance where there may be resistance to change.

  This agenda is often contentious and challenging and the post holder will play a key role in ensuring appropriateness of actions agreed in key performance areas and challenging responses that they have reviewed and found inadequate. This can involve contentious and difficult conversations with senior Trust staff and requires a high level of skill in avoiding and resolving conflict where it arises.

  Job description

  Job responsibilities

  The post holder will be responsible for ensuring the provision of efficient and effective processes to support the delivery of the Integrated Accountability Framework process across all 19 CSUs within LTHT. They will work with the ADOPs and Performance team, Finance, HR, Quality and CSU colleagues, being responsible for the overall coordination of the IAF meeting schedule, performance packs/ data content, collation and circulation, meeting recording, action agreement and ensuring action updating by CSU/ IAF meeting members as well as collation of key themes/ actions for Performance Team attention.

  They will be responsible for the day to day delivery of the Integrated Accountability meeting programme. The post holder will ensure the provision of a highly effective administration service to the Performance and ADOP team ensuring Integrated Accountability meetings schedule is in place, it is communicated to the wider senior operations team, and that content of the meetings/ papers required are regularly reviewed and are circulated to all members in a timely manner. As part of their role they will also ensure actions are recorded and followed up to ensure timely delivery by the CSU team. In addition they will provide support for other performance activities across the wider team.

  The post holder will need the ability to contribute significantly to the IAF meetings, demonstrating appropriate challenge to senior colleagues to ensure agreed performance actions are completed. They will be confident in working autonomously, whilst retaining clear understanding of which issues require escalation.

  The purpose of the Trust Integrated Accountability Framework is to:

  Support Clinical Service and Support Units (CSUs) to achieve performance and quality standards in relation to all internal and externally mandated indicators.

  Enable an objective assessment of performance and quality within each CSU and across the organisation.

  Enable the organisation to forecast future performance and quality against specific targets and indicators, prioritise resources and facilitate plans for improvement and resilience at CSU and Trust level.

  Determine service development priorities for the organisation.

  Describe the governance arrangements from CSU, through the Executive Team to the Board which ensure performance and quality issues are escalated appropriately, and that the Board is informed of organisational performance risks.

  Ensure the organisation has effective systems and processes in place to provide assurance to external stakeholders and regulators.

  KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

  The core knowledge, skills and experience required in the post are set out in detail in the person specification.

  THE LEEDS WAY VALUES:

  Our values are part of what make us different from other Trusts, so we see this as strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work.

  Our five values are:

  Patient-centered, Collaborative, Fair, Accountable, Empowered

  The core behaviours required for this post are set out in detail in the person specification.

  The core knowledge and understanding required for this post are set out in detail in the person specification.

  PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY:

  They will be responsible for the development of and delivery of the Integrated Accountability Framework and Integrated Accountability CSU Meetings.

  Support the Integrated Accountability review process with production of supporting data into underlying CSU performance issues ensuring recorded actions are followed up and outcome recorded. Escalation to the relevant ADOP, CSU triumvirate or Performance and Development Manager of any outstanding action points to be addressed.

  The post holder is required to have excellent communication skills and the ability to provide and receive complex information in relation to the delivery of the Trust Integrated accountability agenda

  To be responsible for the continual review of the Integrated Accountability action points and supporting the development and implementation of remedial action plans, as necessary to ensure required performance is achieved.

  To ensure the delivery of those projects identified for implementation through the integrated accountability agreed actions.

  To assist the Performance and Development Manager with any CSU business case development and negotiation with stakeholders outside their CSU where appropriate.

  Ensure effective systems for monitoring and auditing activity are in place. Identify and respond appropriately to potential problems and work with other members of the Corporate Operations/ Trust CSU senior teams /Performance Team to ensure any data capture issues are escalated appropriately.

  Deliver the regular audit of waiting lists as part of Performance Team processes, following this up with any necessary action, advice, coaching and/or training of staff.

  Oversee the management of non-staffing budgets; ensuring that available resources are deployed efficiently and effectively to support the administrative and operational processes.

  Ensure systems to cover staff annual leave, sickness and vacancies are maintained.

  Provide operational support and advice to other members of the wider Trust teams as required.

  Support and assist the Performance and Development Managers, ADOPs, CSUs and wider Senior Operations team with other projects and responsibilities as required.

  Proposes policy changes across the Trust to address issues raised at Integrated Accountability / Performance meetings, developing appropriate policy changes, supporting systems and is integral to any following dissemination, awareness raising and adoption.

  Ensures any Trust wide policy and supporting protocol changes are incorporated into the Performance Team, Performance meetings and Integrated Accountability meetings.

  Health and Safety / Risk Management:

  All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.

  Infection Control:

  The post holder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

  Equality and Diversity:

  The post holder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

  Patient and Public Involvement:

  The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.

  Training and Personal Development Continuous Professional Development:

  The post holder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The post holder will undertake all mandatory training required for the role.

  Respect for Confidentiality:

  All employees must maintain strict confidentiality in respect of patient and staff records, complying with the requirements of the Caldicott Report, the Data Protection Act, Access to Health Records Act, Mental Health Act and subsequent legislation issued in relation to confidential data. They should ensure all staff practice in accordance with these guidelines. The post holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

  COMMUNUCATION AND WORKING RELATIONSHIPS:

  Key working relationships include:

  Deputy Chief Operating Officer

  Corporate General Manager

  Directors of Operations

  CSU Triumvirate teams (Clinical Director, General Manager, Head of Nursing)

  Performance Team

  Senior Finance team (Assistant Director of Finance, Senior Finance Business partners)

  Senior HR advisors

  Quality Managers

  Senior Corporate Information teams

  Medical Director Operations

  Nursing Directors of Operations

  Quality Director Operations

  The post holder is expected to establish and maintain effective working relationships with all relevant individuals and teams, acting as the main contact point for all parties involved in the delivery of the Trusts Integrated Accountability agenda.

  As part of this they will provide and receive highly complex, often sensitive and contentious performance information to all levels of Trust staff. They will need to act to ensure agreement is reached / cooperation gained regarding actions teams have to take to address to improve performance where there may be resistance to change.

  This agenda is often contentious and challenging and the post holder will play a key role in ensuring appropriateness of actions agreed in key performance areas and challenging responses that they have reviewed and found inadequate. This can involve contentious and difficult conversations with senior Trust staff and requires a high level of skill in avoiding and resolving conflict where it arises.

  Person Specification

  Additional Requirements

  Essential

  • High-level problem-solving skills
  • Ability to organise a group of staff to deliver a defined performance outcome/ agreed action.
  • Some flexibility in terms of working times
  • Able to fulfil Occupational Health requirements for the post

  Qualifications

  Essential

  • Educated to degree level or equivalent or able to demonstrate relevant experience commensurate to this post

  Desirable

  • A post graduate management qualification

  Skills & behaviours

  Essential

  • High level ability in the use of Excel, Word and setting up databases
  • Expert administrative audit and validation skills to ensure all performance actions agreed are executed by CSUs.
  • Evidence of working in an organisation which includes interaction with multiple departments, service and staff.
  • Ability to write comprehensive and clear reports with associated action setting and follow-up to ensure completion.
  • Ability to lead meetings and demonstrate appropriate challenge to senior colleagues to ensure agreed performance actions completed.
  • Demonstrable planning and time managements skills.
  • Professional attitude, diplomatic and calm under pressure, with excellent organisational skills
  • Ability to work well within a team in a busy and often pressurised working environment.
  • Confident in working autonomously, whilst retaining clear understanding of which issues require escalation.
  • Excellent communication and negotiation skills, able to communicate at all levels and ability to synthesize complex information to get to agreed actions to address performance issues.
  • Able to prioritise and manage time effectively, both of themselves and others
  • Proactive and flexible approach, with ability to motivate staff at all levels.

  Desirable

  • Training in service improvement techniques
  • Project management skills
  • Knowledge and ability in the use of key Trust systems supporting performance delivery.
  • Skills in the development of comprehensive document management systems
  • Knowledge of change management approaches

  Experience

  Essential

  • Experience of working within a team of senior colleagues to deliver service outcomes
  • Experience of Trust performance systems and mechanisms for performance management
  • Experience of working with staff at all levels across the Trust
  • Experience of facilitating actions to achieve key NHS standards

  Desirable

  • Experience of setting up performance management systems
  • Experience of service re-design
  • NHS out-patient management
  • NHS in-patient and day case management

  Person Specification

  Additional Requirements

  Essential

  • High-level problem-solving skills
  • Ability to organise a group of staff to deliver a defined performance outcome/ agreed action.
  • Some flexibility in terms of working times
  • Able to fulfil Occupational Health requirements for the post

  Qualifications

  Essential

  • Educated to degree level or equivalent or able to demonstrate relevant experience commensurate to this post

  Desirable

  • A post graduate management qualification

  Skills & behaviours

  Essential

  • High level ability in the use of Excel, Word and setting up databases
  • Expert administrative audit and validation skills to ensure all performance actions agreed are executed by CSUs.
  • Evidence of working in an organisation which includes interaction with multiple departments, service and staff.
  • Ability to write comprehensive and clear reports with associated action setting and follow-up to ensure completion.
  • Ability to lead meetings and demonstrate appropriate challenge to senior colleagues to ensure agreed performance actions completed.
  • Demonstrable planning and time managements skills.
  • Professional attitude, diplomatic and calm under pressure, with excellent organisational skills
  • Ability to work well within a team in a busy and often pressurised working environment.
  • Confident in working autonomously, whilst retaining clear understanding of which issues require escalation.
  • Excellent communication and negotiation skills, able to communicate at all levels and ability to synthesize complex information to get to agreed actions to address performance issues.
  • Able to prioritise and manage time effectively, both of themselves and others
  • Proactive and flexible approach, with ability to motivate staff at all levels.

  Desirable

  • Training in service improvement techniques
  • Project management skills
  • Knowledge and ability in the use of key Trust systems supporting performance delivery.
  • Skills in the development of comprehensive document management systems
  • Knowledge of change management approaches

  Experience

  Essential

  • Experience of working within a team of senior colleagues to deliver service outcomes
  • Experience of Trust performance systems and mechanisms for performance management
  • Experience of working with staff at all levels across the Trust
  • Experience of facilitating actions to achieve key NHS standards

  Desirable

  • Experience of setting up performance management systems
  • Experience of service re-design
  • NHS out-patient management
  • NHS in-patient and day case management

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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