Bank of America
Performance improvement consultant, Enterprise Merchant Operations
This job is now closed
Job Description
- Req#: 24043853
Must have strong communications and presentation skills with ability to present to various levels of leaders and business partners
Organizational skills and ability to handle multiple tasks to meet tight deadlines
Understanding of regulatory requirements, bank policies and procedures
Proficient on Microsoft Office (Outlook, Word, Excel and Power Point)
4+ years of experience facilitating in a call center environment
1+ years of Merchant Operations, inbound call center and/or customer service experience
Customer centric approach to problem resolution
Self-motivated individual who can work independently and as an engaged member of a team
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
Responsible for improvements in employee confidence and speed to proficiency to support overall line of business performance and achievement. When not onboarding, focus is on upskilling and new initiatives for in-role associates, including training, assessing performance, and collaborating with line of business leaders to uncover readiness needs. Supports conformity within Enterprise Merchant Operations to prescribed standard work processes and reduction of variability in the line of business.
Key responsibilities
Prepares, organizes and facilitates new hire, process change and refresher training activities
Collaborates with the line of business management team to design successful training plans
Conducts call reviews for adherence to regulatory requirements, bank policies and adoption of procedures
Creates dynamic learning content utilizing different media
Works individually with frontline employees to build their professional proficiency beyond standard skills acquired in training
Required skills
Ideal candidateShift:
1st shift (United States of America)Hours Per Week:
40About the company
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.
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