• Job Description

  Req#: C9371-25-0521?language=en&page=702&sort=publicationDateDesc

  Job summary

  Join Our Dynamic Perinatal Mental Health Team and help shape the future of patient flow and overall experience throughout our service.

  Are you ready to kickstart a new administrative career or enhance your existing career experience by making a real impact in the Perinatal Mental Health Service in Berkshire Healthcare NHS Foundation Trust? We're looking for a passionate, motivated and innovative individual to join our team. As a part of our team, you'll have the opportunity to work on exciting improvements, collaborate with talented professionals, engage with our patient group and referrers and grow your knowledge and skills in a supportive and inclusive environment.

  Our service offers mental Health interventions, care, support and treatment to patients in Berkshire and their families during pregnancy and up to two years after giving birth, which is a crucial period for the patients mental and Physical Health. Do you see yourself as being a pivotal valued member of a team that offers such a specialist service? If the answer is yes then we urge you to apply and take your first step to becoming the next member of our wonderful supportive team.

  Why You'll Love Working With Us:

  • Personal Growth

  • Innovative Projects

  • Vibrant Culture

  • Home working opportunities

  • Inclusive Environment

  Main duties of the job

  1. To undertake a range of clerical & administration duties within the Perinatal Mental Health Service in a sensitive and polite manner whilst providing an efficient clerical service to patients, their families, referrers and other professionals in and outside of the team.
  2. To answer telephone calls into the service from our external agencies, patients, carers, families, staff and all other professional staff in a helpful, professional and courteous manner and to ensure all calls are dealt with politely and efficiently and rerouted where appropriate.
  3. The post holder will be expected to liaise effectively and professionally with all levels of staff, departments, external organisations and the public, dealing with confidential information in an appropriate manner.
  4. The post holder will work under the supervision of the administration manager to ensure the effective running of the Perinatal Mental Health Service, prioritising their own workload to meet service expectation.
  5. You will be the first point of contact for the patients/clients when required. Receive telephone calls and visitors, taking messages and undertaking initial investigations and action when required and promote effective communication across the team.

  About us

  Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

  Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

  Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

  Details

  Date posted

  23 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £25,883 to £26,958 a year per annum (Incl of HCAS)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  371-CFS429-D

  Job locations

  Perinatal Mental Health

  Resource House

  Wokingham

  RG40 2BB

  
  

  Job description

  Job responsibilities

  The must haves for this role:

  1. You will be skilled in IT functions including Microsoft Excell, Google documents, Microsoft word 365, Power point presentation, publisher and others. Knowledge on the use of RIO which is our current patient system is desirable but not essential because we do have extensive training available.

  2. Ability to plan, organise and prioritise your time and strong communication to ensure urgent needs of the service are attended to at all time

  3.To have knowledge on general administrative task such as typing, record keeping and information management

  For further information about the role, please see attached job description and person specification.

  We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

  We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

  We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Alex Afoakwah Service Manager on number: 07929841028 or email: alex.afoakwah@berkshire.nhs.uk who'll be delighted to help.

  Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

  Job description

  Job responsibilities

  The must haves for this role:

  1. You will be skilled in IT functions including Microsoft Excell, Google documents, Microsoft word 365, Power point presentation, publisher and others. Knowledge on the use of RIO which is our current patient system is desirable but not essential because we do have extensive training available.

  2. Ability to plan, organise and prioritise your time and strong communication to ensure urgent needs of the service are attended to at all time

  3.To have knowledge on general administrative task such as typing, record keeping and information management

  For further information about the role, please see attached job description and person specification.

  We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

  We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

  We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Alex Afoakwah Service Manager on number: 07929841028 or email: alex.afoakwah@berkshire.nhs.uk who'll be delighted to help.

  Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

  Person Specification

  Education/Qualifications/Training

  Essential

  • Literacy and Numeracy skills to GCSE Grade C or above or equivalent

  Desirable

  • RSA III or equivalent
  • NVQ Level 4: Business Studies/ Business Management/ Secretarial/Office Management/ PA or equivalent qualification/experience

  Continuous Professional Development

  Desirable

  • ECDL or equivalent

  Previous Experience

  Essential

  • Experience of working as a member of a team in an office environment

  Desirable

  • Experience of working in Perinatal Mental Health
  • Working in a mental health environment
  • Previous experience of working in health related environment

  Knowledge, Skills & Abilities

  Essential

  • Clear and accurate communications skills
  • Understanding of medical & psychological terminology
  • IT skills in MS Word 360, Excell, Power point, publisher and familiar with RIO.

  Desirable

  • Minute & Note taking experience

  Additional Requirements

  Essential

  • Knowledge and understanding of data protection act
  • Flexible, adaptable can do approach to rapidly changing priorities and a variety of tasks

  Desirable

  • Ability to travel to multiple sites

  Person Specification

  Education/Qualifications/Training

  Essential

  • Literacy and Numeracy skills to GCSE Grade C or above or equivalent

  Desirable

  • RSA III or equivalent
  • NVQ Level 4: Business Studies/ Business Management/ Secretarial/Office Management/ PA or equivalent qualification/experience

  Continuous Professional Development

  Desirable

  • ECDL or equivalent

  Previous Experience

  Essential

  • Experience of working as a member of a team in an office environment

  Desirable

  • Experience of working in Perinatal Mental Health
  • Working in a mental health environment
  • Previous experience of working in health related environment

  Knowledge, Skills & Abilities

  Essential

  • Clear and accurate communications skills
  • Understanding of medical & psychological terminology
  • IT skills in MS Word 360, Excell, Power point, publisher and familiar with RIO.

  Desirable

  • Minute & Note taking experience

  Additional Requirements

  Essential

  • Knowledge and understanding of data protection act
  • Flexible, adaptable can do approach to rapidly changing priorities and a variety of tasks

  Desirable

  • Ability to travel to multiple sites

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Berkshire Healthcare Foundation Trust

  Address

  Perinatal Mental Health

  Resource House

  Wokingham

  RG40 2BB

  
  

  Employer's website

  https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Berkshire Healthcare Foundation Trust

  Address

  Perinatal Mental Health

  Resource House

  Wokingham

  RG40 2BB

  
  

  Employer's website

  https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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