Old Mutual
Personal Lines Claims Negotiator
This job is now closed
Job Description
- Req#: JR-55560
Namibian Citizenship;
Grade 12; more than 25 points
Be a holder of a degree from a recognised institution
1- 2 Years' experience in personal negotiating field.
Relevant short-term insurance qualification will be an added advantages e.g. COP.
Previous short-term claims experience (preferred).
Must be detail and quality orientated.
Computer literacy and good numeric skills are essential.
Excellent customer service and problem-solving skills.
High energy levels and a team player.
Ability to work under pressure.
Ability to work independently and take initiative.
Afrikaans and English speaking/writing & communicating; and
Excellent communicator with a passion for customer service and relationship building.
End-to-end negotiation and settlement of claims pre-litigation.
Continuous engagement with brokers and clients re the status and progress of claims.
Processing of claims payments.
Quality service delivery to ensure customer satisfaction in line with quality and performance standards.
Build positive customer relations and solve or escalate customer queries and complaints.
Contribute to the service culture which builds rewarding relationships.
Identify and report on Claims process issues to minimize fraud; and
Collaborate and work with the Claims team to deliver required service levels.
Builds and maintains relationships with Brokers.
Accepts and lives the company values.
Accountable for service delivery through own efforts.
Makes increased contributions by broadening individual skills.
Adheres to service and quality standards; and
Performs quality checks on own work.
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Job Specification:
Skills
Education
Closing Date
24 August 2024The Old Mutual Story!
About the company
Old Mutual Limited is a pan-African investment, savings, insurance, and banking group.
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