• Job Description

  Req#: PERSO001352

  MMG INSURANCE COMPANY

  Job Description

  Job Title: Underwriter – Technical Specialist

  Department: Personal Lines Underwriting

  Reports To: Vice President, Personal Lines

  FLSA Status: Exempt

  SUMMARY

  Duties performed at the next technical level above the Personal Lines senior position within the Personal Lines underwriter class. The position is classified as a specialist and may have supervisory responsibilities as assigned. Job content involves complex, specialized, and technically involved Personal Lines work.

  Facilitates, accepts, rejects and modifies the underwriting of more complex/high-valued Personal Lines risks. Serves as a resource to other departments within the Company as well as to agency representatives. Recommends Personal Lines risk improvements, as necessary. Assists the Personal Lines manager and/or the assistant manager with Personal Lines workflow and with special projects, as assigned.

  Responsible for the research and development of Company analysis, reporting and monitoring of Company underwriting performance. Contributes underwriting content expertise for projects and initiatives.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Accepts, rejects, and modifies complex/high-valued Personal Lines new business risks.
  • Provides Personal Lines underwriting guidance and expertise to Personal Lines Senior Underwriters on complex Personal Lines underwriting decisions including those involving large values, and seeks Management approval, as necessary.
  • Performs the above-described job duties by examining such documents as Personal Lines application forms, inspection reports, insurance maps, claims' files, and medical reports to determine degree of risk from such factors as applicant financial standing, age, occupation, accident experience, and value and condition of property.
  • Applies extensive Personal Lines product knowledge including, but not limited to, Company Personal Lines underwriting guidelines and policy forms, Insurance Services Office's manuals and forms as well as knowledge of and familiarity with rating processes for all Company Personal Lines product offerings.
  • Performs research, analysis, and recommendations for Personal Lines product development and territorial expansion.
  • Organizes and analyzes department operations and procedures to maximize workflow efficiencies and creates controls to ensure guidelines and standards are met.
  • Works with various vendors to maintain automated underwriting inputs (MVR, CLUE, etc.) Monitors performance of these systems.
  • Assists Company actuarial staff with Personal Lines rate filing preparation.
  • Assists Marketing Department with Personal Lines rate comparison calculations and summaries associated with new Personal Lines products, rate filings, and book transfer opportunities.
  • Analyzes Personal Lines line of business performance and provides summary reports to Management along with Personal Lines product structural or rate changes, as needed.
  • Works closely with third party consultants to monitor and refine Personal Lines predictive models.
  • Cultivates and repairs agency/company relationships through more frequent communication, intervention, and troubleshooting problems, as directed.
  • Travels additionally, as directed, to develop Personal Lines business with agencies who are underperforming or who are not meeting expectations for performance.
  • Leads special Personal Lines projects including, but not limited to, developing presentation material and presenting project information, as directed.
  • Preparation of reports required by regulatory agencies.
  • Oversees/monitors complaints as they affect the department, from agents, insureds, claimants, and the insurance departments of the states in which the Company does business, with appropriate sign off from the Assistant Manager and/or Manager.
  • Preparation of Personal Lines underwriting file audits and reporting functions.
  • Identifies /researches new underwriting tools and concepts and makes recommendations to Underwriting Management
  • Communicates with field representatives, agency personnel, other insurance or inspection companies, or other entities as may be necessary, to obtain further information, quote Personal Lines rates, or explain Company Personal Lines underwriting policies.
  • Assists in design of Personal Lines work procedures, preparation of work schedules, and expedition of Personal Lines workflow, as directed. Assists in training and monitors progress of employee development within department.
  • Assists in training and/or coordinating the training of cross-departmental personnel, as directed.
  • Develops and maintains positive Company/Agency relations which may include agency travel and visitation, and attendance at various conventions/meetings. (May include overnight stays.)
  • Travels as required to perform the essential duties and responsibilities of the employee's position and to fulfill educational requirements. (May include overnight stays.)
  • Other duties may be assigned.

  SUPERVISORY RESPONSIBILITIES

  This job may have supervisory responsibilities, as assigned.

  QUALIFICATIONS

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  EDUCATION and/or EXPERIENCE

  Bachelor's degree, and 8-10 years of related experience and or training; or equivalent combination of education and experience.

  LANGUAGE SKILLS

  Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Able to read and to interpret written information.

  MATHEMATICAL SKILLS

  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

  REASONING ABILITY

  Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

  COMPUTER SKILLS

  To perform this job successfully, an individual should have knowledge of Office Productivity software such as Spreadsheet, Word Processing, Communications software, and Underwriting-related software.

  CERTIFICATES, LICENSES, REGISTRATIONS

  The Company may expect the employee to acquire, within a reasonable period of time as established by the Company, the Chartered Property/Casualty Underwriter designation, sponsored by the American Institute for Chartered Property and Casualty Underwriters; or the Certificate in General Insurance (INS Series); and/or the Associate in Underwriting (AU) designation; and/or the Associate in Personal Insurance (API), sponsored by the Insurance Institute of America.

  The Company may expect the employee to take other courses it deems appropriate to the employee's job duties.

  OTHER SKILLS AND ABILITIES

  • Demonstrates leadership by exhibiting confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Possesses above-average telephone skills.
  • Possesses above-average interpersonal and relationship skills.
  • Demonstrates excellent negotiating skills.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Demonstrates the ability to consistently maintain a positive attitude.
  • Works cooperatively and productively with employees.
  • Is self-motivated with strong organizational skills.

  OTHER QUALIFICATIONS

  Possesses a valid driver's license.

  Able to travel up to 30% of the time.

  Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.

  Demonstrates an aptitude consistent with securing information, analyzing it, and making above-average decisions affecting the position's area of responsibility as well as the overall operation of the department.

  Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

  WORK ENVIRONMENT

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

• About the company

  Superior service has been MMG Insurance’s trademark since 1897.  With offices in Maine, New Hampshire, Vermont, Pennsylvania and Virginia, MMG has been protecting your piece of the world for over 120 years. No matter what type of policy you need, you c...

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