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Job Description
- Req#: 24-11117
Personal Trip Designer
Location: Remote
Duration: 12 months
Description:
Responsibilities
Act as the primary point of contact for guests, providing first-class phone and online service, with high attention to detail. Be their trusted advisor;
Accompany the guest in their planning stage by uncovering all of their needs and requirements to be able to propose the perfect selection of homes and experiences for their upcoming travel;
Anticipate the needs of guests, and build custom travel itineraries prior to guest arrival, making recommendations and setting up on-site activities & services so that their experience exceeds expectations;
Manage multiple guest requests simultaneously and ensure all inquiries are responded to in a timely manner;
Respond to any inquiries from guests during their stay;
Resolve escalated guest issues pre or post arrivals;
Manage an ongoing relationship with guests post-trip by following up on satisfaction survey results, as well as ensuring proactive communication to nurture and help plan subsequent trips with the goal of building a long-lasting relationship;
Develop a sound knowledge of assigned destinations through consistent research and staying abreast of trends;
Skills:
Luxury travel and/or hospitality industry experience;
Background in sales/account management is an asset
Extremely guest-focused and relationship-driven
Exceptional organizational skills which are reflected in effective prioritizing, multitasking, follow-up and ultimate delivery of commitments;
Excellent oral and written communication skills in English, and other languages;
Flexible work hours to accommodate guests, especially during peak seasons;
A proactive attitude and the ability to act quickly and decisively.
Advanced computer skills, familiarity with common software (i.e. customer relationships management systems, Microsoft Office, Salesforce) and the ability to quickly master new systems and tools.
Education:
University Degree or 3+ years relevant experience
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About the company
ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...
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