Job title:

Job Description:

At Primary Care Support England (PCSE), a part of Capita PLC, we are committed to providing services that underpin the NHS to deliver high quality primary care services for patients and providers.

We deliver key administrative and payment support for GP's, dentists, pharmacists, and opticians. Our vision is to create a more modern, efficient, easy to use support service for the future.

As a Pharmacy market administration officer in our dedicated team, you will work with the Team Manager and SME’s in the delivery of an excellent customer focused service, sometimes in pressurised situations, whilst maintaining high quality and accuracy levels at all times. The role requires you to develop an understanding of the Pharmacy application and notification regulations, using the pharmacy manual to progress applications from receipt to completion, liaising with the relevant NHS commissioning body.

Responsibilities

• To ensure that all Pharmacy applications and notifications are compliant with regulations and follow the pharmacy manual process.

• Delivering a high-quality service, attention to detail is essential, with the ability to professionally communicate with customers and colleagues, minimising complaints.

• Ensure that applications and notifications are processed within defined timescales and according to policy and procedures.

• Understand and positively contribute towards the overall achievement of service levels and KPI’s through achievement of personal goals and performance targets.

• Engagement and attendance at daily huddles and team meetings.

• Understand risk and information governance, ensuring mandatory training is completed at minimum 95%.

• Accuracy of HR systems including AMS and workday (both to mirror each other)

• Embed continuous improvement, responding to people survey and proactively contribute to improving the service. Actively identifying opportunities for improvement and understanding how your personal contribution impacts on delivery of the service as a whole.

• Provide a high degree of quality and achieve accuracy benchmarks in everything you do

• Offer flexibility across multiple disciplines based on the demands of the business.

• Assist other parts of PCSE as and when required including contact centre

Skills & Experience

• Ideally has 6 months or more experience within an administration role.

• Excellent communication skills, both written and verbal, in a team environment and one to one with customers and colleagues.

• Previous experience in a regulatory process would be beneficial.

• Excellent keyboard skills.

• Excellent focus on quality and acute attention to detail, maintaining robust audit trails at all times.

• Comfortable working to specific targets, goals and deadlines.

• Ability to use Word, Adobe Pro, Excel, Outlook Email & Calendar at a high level.

• Experience on customer management systems would be beneficial.

• Excellent communication skills- both written and verbal

• It is essential that you are equally comfortable working in a team, as well as on your own initiative

About Capita Health and Welfare – PCSE

At Primary Care Support England (PCSE), part of Capita plc, we’re committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it’s managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP’s, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future – and we hope that you’ll join us in achieving just that.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Work from Home (#LI-Remote) - You must live within a 45 minute radius of Leeds

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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