• Job Description

  Req#: C9434-25-0638?language=en&page=112&sort=publicationDateDesc

  Job summary

  Are you a friendly, organised individual with excellent communication skills? We are looking for a dedicated Pharmacy Receptionist to join our team!

  As the initial point of contact for patients, nursing staff, and other healthcare professionals, you will be responsible for:

  • Answering and directing telephone enquiries in a professional and helpful manner.
  • Receiving prescriptions and ensuring they are processed efficiently.
  • Managing pharmacy-specific work at the hatch, including patient interactions.
  • Providing exceptional customer service to both patients and healthcare providers.
  • Assisting with administrative tasks such as filing, organising, and general office duties.

  Ideal candidates will have:

  • A friendly, approachable, and professional demeanour.
  • Strong organisational skills and attention to detail.
  • Excellent communication abilities and a willingness to assist others.

  If you are enthusiastic about delivering high-quality service and would like to develop your skills in a healthcare setting, we encourage you to apply!

  Main duties of the job

  • Ensure all patients and hospital staff are attended to promptly in a friendly manner and referred on appropriately.
  • Receive prescriptions according to current protocols including the receipt of prescription charges and tracking prescriptions through the prescription tracking system.
  • Take appropriate prescription charges from patients, usage of the till and ensure prescriptions are completed with payment and non-payment details.
  • Answer the telephone in a courteous, helpful and informative way, gathering the information accurately and dealing with the query in a professional manner.
  • Maintain patient confidentiality.
  • Assist in receipt and storage of pharmacy supplies including storage and loading the Pharmacy robot.
  • Refer questions from patients or healthcare staff to appropriate members of the dispensary team.
  • Use CMM (Pharmacy computer system) to undertake routine checks of stock levels in the Pharmacy, checking expiry dates and ensuring that stock is rotated according to procedures.
  • Carry out general housekeeping duties such as topping-up of bottles and cartons.
  • Assist in collection of information for audits around work delivery, patient waiting times etc.
  • Maintain a clean, safe working environment by cleaning and tidying dispensary.
  • Deliver medicines to the wards and assisting portering staff as required.
  • Accurately complete paperwork gathering all information that is required.
  • Prepare medication for deliveries to wards and external hospitals

  About us

  Why colleagues think we are "a great place to work!"

  What does Buckinghamshire Healthcare NHS Trust offer you?

  As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

  Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

  We provide a range of health and wellbeing services to promote a healthy, happy workforce.

  What do we stand for?

  Our vision is to provide outstanding care, support healthy communities and be a great place to work.

  Our mission is to provide personal and compassionate care every time.

  We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

  We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

  We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

  We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

  Details

  Date posted

  05 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Job share, Flexible working

  Reference number

  434-SCS6952036-A

  Job locations

  Stoke Mandeville Hospital

  Mandeville Road

  Aylesbury

  HP218AL

  
  

  Job description

  Job responsibilities

  Please refer to the detailed Job description and Person Specification attached for job description and main responsibilities.

  Job description

  Job responsibilities

  Please refer to the detailed Job description and Person Specification attached for job description and main responsibilities.

  Person Specification

  Qualifications

  Essential

  • Good basic education e.g. (GCSE's or equivalent qualifications) or previous relevant experience

  Desirable

  • Level 2 qualification in Pharmacy Services (or in training to gain qualification)

  Experience

  Essential

  • Recent employment in pharmacy environment or hospital environment
  • Experience in welcoming customers and answering the telephone

  Skills

  Essential

  • Ability to work to Standard Operating Procedures accurately and in a timely fashion
  • To be literate & numerate
  • To work accurately
  • To have a clean and tidy appearance
  • To have a positive attitude and the ability to recognise and embrace new ideas
  • Ability to work in an organised and calm fashion in a busy environment
  • To be courteous with all customers, both internal and external, including members of the public and other healthcare professionals
  • To demonstrate good written and oral communication skills

  Desirable

  • Ability to work and communicate well within a team
  • Ability to recognise limits of own competencies and to refer and seek advice from colleagues
  • Keep accurate and legible records
  • To have basic keyboard/computer skills

  Special Circumstances

  Essential

  • Able to travel to other sites and off site as necessary

  Person Specification

  Qualifications

  Essential

  • Good basic education e.g. (GCSE's or equivalent qualifications) or previous relevant experience

  Desirable

  • Level 2 qualification in Pharmacy Services (or in training to gain qualification)

  Experience

  Essential

  • Recent employment in pharmacy environment or hospital environment
  • Experience in welcoming customers and answering the telephone

  Skills

  Essential

  • Ability to work to Standard Operating Procedures accurately and in a timely fashion
  • To be literate & numerate
  • To work accurately
  • To have a clean and tidy appearance
  • To have a positive attitude and the ability to recognise and embrace new ideas
  • Ability to work in an organised and calm fashion in a busy environment
  • To be courteous with all customers, both internal and external, including members of the public and other healthcare professionals
  • To demonstrate good written and oral communication skills

  Desirable

  • Ability to work and communicate well within a team
  • Ability to recognise limits of own competencies and to refer and seek advice from colleagues
  • Keep accurate and legible records
  • To have basic keyboard/computer skills

  Special Circumstances

  Essential

  • Able to travel to other sites and off site as necessary

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Buckinghamshire Healthcare NHS Trust

  Address

  Stoke Mandeville Hospital

  Mandeville Road

  Aylesbury

  HP218AL

  
  

  Employer's website

  https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Buckinghamshire Healthcare NHS Trust

  Address

  Stoke Mandeville Hospital

  Mandeville Road

  Aylesbury

  HP218AL

  
  

  Employer's website

  https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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