• Job Description

  Req#: C9425-23-0568?language=en&page=368&sort=publicationDateDesc

  Job summary

  We have an excellent opportunity within our friendly department for an enthusiastic and highly motivated Receptionist to join our team.

  It is essential that you have a GCSE A* - C or equivalent in Mathematics and English Language. Previous experience within a customer service or hospital environment is desired but not essential, as full training will be provided.

  The post holder will be expected to participate in the weekend and bank holiday rota.

  Although five days a week cover is required, the hours could fit around school drop off and pick up for a candidate with a family, 25 hours per week.

  If you have good communication skills, have a compassionate, sensitive and tactful nature and are able to work well within a team, then this is the job for you!

  For further information please contact Hannah Bennett - Dispensary Manager on 0114 2260558 or hannah.bennett15@nhs.net

  Previous applicants need not apply.

  Main duties of the job

  The role will involve working on the Dispensary Reception, acting as the first point of contact for the department by greeting patients, parents/carers and other healthcare professionals.

  The role also entails answering the department's telephone, entering prescriptions on to the electronic prescription tracker, directing calls to the appropriate person and general administration duties of filing, faxing, photocopying etc.

  About us

  Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

  We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."

  • Outstanding patient care
  • Brilliant place to work
  • Leader in children's health

  Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

  We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.

  Date posted

  27 November 2023

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  425-23-5519052-A

  Job locations

  Inpatient Pharmacy, Sheffield Children's Hospital

  Western Bank

  Sheffield

  S10 2TH

  
  

  Job description

  Job responsibilities

  See job description and personal specification for full details.

  Inclusive Recruitment & Selection

  We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

  We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net

  We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net

  Trust Values

  The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

  • Compassion leading by kindness and showing empathy, understanding and respect
  • Accountability striving to do the right thing and owning responsibility
  • Respect value differences, tackling inequality and fostering a culture of inclusion
  • Excellence delivering a high-quality standard of care

  Job description

  Job responsibilities

  See job description and personal specification for full details.

  Inclusive Recruitment & Selection

  We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

  We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net

  We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net

  Trust Values

  The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

  • Compassion leading by kindness and showing empathy, understanding and respect
  • Accountability striving to do the right thing and owning responsibility
  • Respect value differences, tackling inequality and fostering a culture of inclusion
  • Excellence delivering a high-quality standard of care

  Person Specification

  Qualifications

  Essential

  • GCSE C or above in Mathematics & English Language or equivalent

  Desirable

  • IT qualification

  Experience

  Essential

  • Experience of working in customer care
  • Administration Experience

  Desirable

  • Previous experience of working as a receptionist
  • Previous NHS Experience

  Personal Attributes

  Essential

  • Excellent verbal and communication skills
  • Pro-active, Compassionate and sensitive
  • Good Telephone manner

  Desirable

  • Good customer care manner

  Person Specification

  Qualifications

  Essential

  • GCSE C or above in Mathematics & English Language or equivalent

  Desirable

  • IT qualification

  Experience

  Essential

  • Experience of working in customer care
  • Administration Experience

  Desirable

  • Previous experience of working as a receptionist
  • Previous NHS Experience

  Personal Attributes

  Essential

  • Excellent verbal and communication skills
  • Pro-active, Compassionate and sensitive
  • Good Telephone manner

  Desirable

  • Good customer care manner

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Sheffield Children’s NHS Foundation Trust

  Address

  Inpatient Pharmacy, Sheffield Children's Hospital

  Western Bank

  Sheffield

  S10 2TH

  
  

  Employer's website

  https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Sheffield Children’s NHS Foundation Trust

  Address

  Inpatient Pharmacy, Sheffield Children's Hospital

  Western Bank

  Sheffield

  S10 2TH

  
  

  Employer's website

  https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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